Spearheaded customer relationships and managed onboarding to assist with account acquisition anddevelopment. Responded to HelpDesk task requests and provided tech user support (onsite/offsite).Coordinated New Implementations and system migrations (including Server to Cloud, Email/Exchange, andplatforms).Installed, maintained, and configured servers and networks to optimize IT Infrastructure.Oversaw hardware provisioning, deployment, assessment, and maintenance. Managed Active Directory andWindows servers, including server roles and administration tasks. Wrote documentation on procedures andconfigurations to streamline processes.

Provided Level 1 Helpdesk tech support to users for multi-region operations through the coordination of servicecalls and troubleshooting of client issues. Analyzed root causes for Break and Fix incidents incidents to prioritizetasks as per SLAs. Tracked and offered solutions to high-priority incidents. Optimized and coordinated technicianworkflows to drive cost efficiency and performance. Oversaw logistic orders for parts purchase andpickup/delivery, controlled and tracked inventory.

Kitchen Operations:Supervise and coordinate all activities in the kitchen, including food preparation, cooking, and plating.Ensure adherence to recipes, portion sizes, quality standards, and presentation guidelines.Monitor inventory levels and order supplies as needed.Implement and enforce health and safety protocols to ensure a clean and sanitary work environment.Oversee equipment maintenance and repair to ensure proper functionality.Team Leadership:Lead and motivate kitchen staff, providing guidance, training, and feedback as needed.Foster a positive and collaborative work environment, promoting teamwork and cooperation among staff members.Address performance issues promptly and provide constructive feedback for improvement.Quality Assurance:Conduct regular inspections to ensure food quality, freshness, and presentation meet company standards.Monitor cooking techniques and recipes to ensure consistency and compliance with brand expectations.Address customer complaints and concerns regarding food quality or service promptly and professionally.Compliance and Administration:Ensure compliance with all food safety regulations and local health codes.Maintain accurate records of inventory, waste, and kitchen expenses.Assist in the development and implementation of kitchen policies and procedures.