Jose Mendez Email & Phone Number

Houston, Texas Area

Visit campuses, including secondary school, to assist users in teacher, administrative, and other levels, with technology issues. Responsibilities include repairing printers, projectors, and malfunctioning computer hardware. Resolving minor networking issues in minilabs, network troubleshooting, wireless troubleshooting, and connections to network resources. Resolve issues with malfunctioning computer software and windows settings. Re-imaging machines using PXE or bootable USB drives.. Assisting users with Microsoft Office 2013. Maintain a minor involvement in inventory by registering location changes through the district provided inventory solution. Also support technicians at the secondary level with persistent issues. Suggest alternative solutions to secondary campus tech to maintain curriculum schedules hindered by technological issues. Deliver equipment and computer parts using a personal vehicle to secondary campuses. Direct techs on the implementation of individual parts and upgrades.

Cypress, Texas

Troubleshoot all technology problems. Repair issues using knowledge and skill acquired with experience and study of computer components. Minor involvement in selecting items to be condemned and repurchased. Until the last few years, the totality of every campus' inventory was kept and maintained as an additional responsibility. Use of customer service skills to assure employees experiencing technology problems of district support. Maintain maximum customer availability through district communication methods such as email, Skype, and classroom visits.

Hopper Middle School

Greet visitors, answer the main telephone line, manage student assistants