José Antonio Montaño Gaviria Email & Phone Number

Alcobendas, Es

Madrid, Comunidad De Madrid, España

• Implemented and Maintained IT Solutions: Oversaw IT infrastructure and applications for DAF Trucks and Paccar sites in Spain, Portugal, and Italy, in collaboration with Paccar IT Europe.• Provided IT Support: Offered hands-on support and acted as fallback IT support for other European sites. Assisted dealers and key customers.• Ensured Continuous Operations: Maintained local business applications and IT infrastructure, identified and implemented efficiency improvements.• Managed System Interfaces: Supported DAF Trucks, Paccar Financial, and Paccar Parts sites by managing interfaces between various systems and local management systems.• Primary IT Contact: Acted as the main liaison between local users and Paccar IT Europe, ensuring effective communication and IT service delivery.• Administered Windows-Based Platforms: Managed Windows workstations, servers, Active Directory, • Onboarded New Employees: Managed new workstation imaging using Microsoft SCCM.• Coordinated with Vendors: Collaborated with third-party vendors for various IT services.• Managed Hardware Assets: Administered and managed Hardware Asset Management solutions.• Participated in IT Projects: Partnered with the IT Management team and participated in IT infrastructure projects.• Project Management: Completed project tasks timely and communicated progress or issues.• Problem Resolution: Understood and communicated workarounds for open problems/issues.• Documentation: Created and maintained technical documentation.• Ticket Management: Utilized ticket tracking systems to document all support incidents, problems, and requests.• Agile Methodologies: Applied Agile principles in managing incident life cycle and change management processes.• User Support and Services: Provided support and monitoring for company IT infrastructure, including client devices, networks, peripheral devices, and servers, and reported alarms.

Alcobendas

• Problem Analyst • Investigate and diagnoses • Find underlying root causes of incidents• Technical Support to users, dedicated PCs: Local and Remote (1200 users Approx.)• Lan cable patching• Monitoring and resolution of incidents using the Service Now (Ticketing Tool) system. Fulfilments of response time (SLA) of the incidents.• Responsible for the administration of the Active Directory of the Company.• Coordination between Lilly and HP, DXC of different projects carried out by the Company.• Coordination between the local Workplace team and international support groups• Downloading and keep updated MS Windows images • Formal and Informal testing of new applications and systems• Installation and Configuration of Client-Server applications• Management and Maintenance of the Vending Machine of electronic devices (Hardware)• Manage and report incidents of computer equipment directly with a supplier (HP and Lenovo, Movistar)• Support to Lilly standard mobile devices (iPhone, iPad)• Manage and maintain the IT warehouse• Collaboration with international support groups, (AT&T, DXC, IVM, McAfee, SAP, Etc.)• Escort external providers (Lilly Security Policies)• Expertise in IOS and MS Windows in all its Versions• 24x7x365 support• Preparation of computers that have been already been removed, to be donated.• Replacement of iDevices, desktops and laptops to the Sales Force and regular users connected to Admin Network (LCM) 1200 users approx.• Management, preparation for migration from Win7 to Win10. • Support Lilly branches in zone 2 • Managing Win10 computers with Airwatch/ Vmware WorkspaceOne

Greater London, England, United Kingdom

• Provided comprehensive IT support services on a freelance basis, ensuring smooth operation of clients' computer systems and networks.• Diagnosed and resolved technical issues related to hardware, software, and network connectivity for various clients.• Installed, configured, and maintained operating systems and software applications according to client needs.• Conducted regular system updates and performed backups to safeguard client data integrity.• Delivered personalized training and support to clients on the use of IT systems and applications.• Managed client relationships and ensured high levels of customer satisfaction through effective communication and problem-solving.

Caracas, Venezuela

• Mantenimiento y Soporte Técnico Hardware, Software de PC• Gestión y resolución de incidencias • Soporte y Formación a Usuarios. • Administrador de Red• Responsable de los sistemas informáticos y de comunicaciones, desempeñando funciones relacionadas con las siguientes áreas:• Administración de Sistemas y Comunicaciones. Instalación y configuración de sistemas operativos en ambiente Windows. • Asesoramiento y relaciones con terceros. Asesoramiento tecnológico en el diseño de soluciones en Arquitectura de Sistemas y apoyo a la toma de decisiones; seguimiento de incidencias con los distintos proveedores y fabricantes.