Josefh Chavarria Email & Phone Number

Volcán, Chiriquí, Panamá

United States

• Achieved a consistent daily data entry accuracy rate of over 98%, minimizing errors and enhancing data integrity for clients.
• Maintained a client satisfaction rating of 95% through proactive communication and swift resolution of client inquiries, resulting in improved client relationships and repeat business.
• Optimized task scheduling and organization, reducing turnaround time for client requests by 20%, resulting in increased overall team productivity and client project completion rates.

Panama

• Technical Issue Resolution: Analyzing geolocation, network and software enviroment to troubleshoot mobile app and desktop issues and other inquiries across Linux, Windows, Android and Mac OS.
• CRM Management: Using a Customer Relationship Management (CRM) system to manage, review, and update customers' information, ensuring accurate and up-to-date records of customer interactions.
• Incident Management: Effectively managing incident resolution and escalation, ensuring timely and efficient resolution of customer issues, collaborating with cross-functional teams such as development and payments to.
• Achieved 98% customer satisfaction rating by providing timely and accurate support to customers via chat, phone, and email.Demonstrated exceptional performance in IT support, earning recognition and awards for.

Panama

• Collaborated with patients/customers, third-party institutions, and other team members to resolve an average of 20-40 medical billing inconsistencies and errors per day, resulting in improved accuracy and timely.
• Successfully handled and securely managed client data and payment information for a client base of 500+ individuals, ensuring compliance with privacy regulations and maintaining a high level of data security.
• Trained and onboarded 10+ new staff members on billing procedures, ensuring smooth transitions and maintaining high-quality standards in billing operations.

Distrito De Tierras Altas, Chiriquí, Panamá

• As an Assistant Manager, I have gained valuable experience in various aspects of business operations. Here is a brief description of my tasks:
• Website Management: I have successfully created and managed WordPress websites, ensuring they are kept up-to-date, user-friendly, and optimized for search engines. This includes regular content updates, implementing.
• Logistics Management: I have effectively handled the logistics of multiple international orders, coordinating with suppliers to secure timely and accurate delivery of packages. This involved managing shipping.
• Customer Service: I have a strong track record of providing exceptional customer service to clients. Through various channels such as phone, email, and chat, I have addressed customer needs and concerns promptly and.
• Cross-cultural Communication: I have facilitated smooth communication(in person, chat, email and phone) between clients and various stakeholders, including sellers, providers, businesses, and companies from different.

Penonomé, Coclé, Panamá

• Building Databases
• Took initiative to create comprehensive databases encompassing personal details, job positions, and work-related information of over 100 coworkers.
• Developed centralized and easily accessible resources for efficient tracking and management of employee information.
• Contributed to streamlining processes such as time and attendance management, logistics supervision, and payroll coordination.
• Enabled accurate and up-to-date record-keeping, supporting effective decision-making and smooth operations.Supervising Logistic
• Oversaw logistics of food and materials within First Quantum Cobre Panama.

Volcán, Chiriquí, Panamá

-Successfully troubleshooted and resolved over 100 operating system issues with Windows, ensuring efficient functionality and user satisfaction.-Conducted formatting for laptops and PCs, optimizing performance and resolving software conflicts for more than 50 devices.-Performed hardware repair work, diagnosing and replacing faulty components with a success.

Course, Academic English

Bachelor'S Degree, English With Translation Especialization

Science, High School/Secondary Diplomas And Certificates