Josefh Chavarria Email & Phone Number

Volcán, Chiriquí, Panamá

United States

•Achieved a consistent daily data entry accuracy rate of over 98%, minimizing errors and enhancing data integrity for clients.•Maintained a client satisfaction rating of 95% through proactive communication and swift resolution of client inquiries, resulting in improved client relationships and repeat business.•Optimized task scheduling and organization, reducing turnaround time for client requests by 20%, resulting in increased overall team productivity and client project completion rates.

Panama

• Technical Issue Resolution: Analyzing geolocation , network and software enviroment to troubleshoot mobile app and desktop issues and other inquiries across Linux, Windows, Android and Mac OS. • CRM Management: Using a Customer Relationship Management (CRM) system to manage, review, and update customers' information, ensuring accurate and up-to-date records of customer interactions. • Incident Management: Effectively managing incident resolution and escalation, ensuring timely and efficient resolution of customer issues, collaborating with cross-functional teams such as development and payments to resolve complex customer issues. • Achieved 98% customer satisfaction rating by providing timely and accurate support to customers via chat, phone, and email.Demonstrated exceptional performance in IT support, earning recognition and awards for outstanding engagement and dedication. Received the "Most Engaged Agent" award for four consecutive months and recognized as the "Agent of the Month" three times.

Panama

Collaborated with patients/customers, third-party institutions, and other team members to resolve an average of 20-40 medical billing inconsistencies and errors per day, resulting in improved accuracy and timely payment processing. • Successfully handled and securely managed client data and payment information for a client base of 500+ individuals, ensuring compliance with privacy regulations and maintaining a high level of data security. • Trained and onboarded 10+ new staff members on billing procedures, ensuring smooth transitions and maintaining high-quality standards in billing operations.

Distrito De Tierras Altas, Chiriquí, Panamá

As an Assistant Manager, I have gained valuable experience in various aspects of business operations. Here is a brief description of my tasks:• Website Management: I have successfully created and managed WordPress websites, ensuring they are kept up-to-date, user-friendly, and optimized for search engines. This includes regular content updates, implementing SEO strategies, and monitoring website analytics. Administrative Tasks: Managing emails, organizing inboxes, and responding daily inquiries.Creating and editing documents databases , spreadsheets, and presentations using Office, Sage50 and Evernote. • Logistics Management: I have effectively handled the logistics of multiple international orders, coordinating with suppliers to secure timely and accurate delivery of packages. This involved managing shipping documentation, tracking shipments, and resolving any logistical issues that may arise.• Customer Service: I have a strong track record of providing exceptional customer service to clients. Through various channels such as phone, email, and chat, I have addressed customer needs and concerns promptly and professionally, ensuring their satisfaction and building strong client relationships.• Cross-cultural Communication: I have facilitated smooth communication(in person, chat, email and phone) between clients and various stakeholders, including sellers, providers, businesses, and companies from different cultural backgrounds. This required strong interpersonal skills and the ability to adapt to diverse communication styles and expectations.Social Media Management and Marketing: I have experience in managing social media platforms(twitter,fb and IG), engaging in community management activities, and implementing paid online marketing campaigns. I am proficient in using tools like Canva for creating visually appealing content and have developed effective marketing strategies to reach and engage target audiences.

Penonomé, Coclé, Panamá

Building Databases • Took initiative to create comprehensive databases encompassing personal details, job positions, and work-related information of over 100 coworkers. • Developed centralized and easily accessible resources for efficient tracking and management of employee information. • Contributed to streamlining processes such as time and attendance management, logistics supervision, and payroll coordination. • Enabled accurate and up-to-date record-keeping, supporting effective decision-making and smooth operations.Supervising Logistic • Oversaw logistics of food and materials within First Quantum Cobre Panama. • Ensured timely and efficient distribution of essential resources to various areas of the mining company. • Collaborated with procurement department and suppliers to optimize resource allocation and coordinate deliveries. • Minimized disruptions, reduced wastage, and promoted effective distribution strategies to enhance operational efficiency. Computing Total Time Worked • Utilized calculators and computerized systems to accurately compute and record total hours worked by employees. • Meticulously documented clock-in and clock-out times, break durations, and overtime hours. • Applied specialized timekeeping software or systems to track and document employee work hours accurately. • Ensured compliance with company policies and labor regulations, considering different shift schedules, pay rates, and leave policies.Time and Attendance Management • Maintained accurate records of employee attendance, including clock-in and clock-out times, break durations, and overtime hours. • Utilized specialized timekeeping software or systems for precise tracking and documentation of employee work hours.

Volcán, Chiriquí, Panamá

-Successfully troubleshooted and resolved over 100 operating system issues with Windows, ensuring efficient functionality and user satisfaction.-Conducted formatting for laptops and PCs, optimizing performance and resolving software conflicts for more than 50 devices.-Performed hardware repair work, diagnosing and replacing faulty components with a success rate of 90%, resulting in enhanced system performance and longevity.-Assisted and installed antivirus software for 50 clients, protecting their systems from malware and security threats.-Provided support in installing and configuring third-party software applications for 30 clients, optimizing their workflow and productivity.-Assembled and tested 20 desktops and laptops, ensuring proper hardware compatibility and functionality.-Offered prompt and effective technical guidance to clients, resolving an average of 15 hardware and software-related queries and issues per day.-Demonstrated strong problem-solving skills in troubleshooting network connectivity problems, achieving a resolution rate of 95% and ensuring seamless internet access for clients.-Maintained accurate documentation of technical support activities for all clients, including issue identification, troubleshooting steps, and resolution details.-Delivered exceptional customer service, achieving a customer satisfaction rating of 98% by addressing client concerns with professionalism and resolving issues promptly.

Course, Academic English

Bachelor'S Degree, English With Translation Especialization

Science, High School/Secondary Diplomas And Certificates