Jose Amaya Email & Phone Number

Haverhill, Ma, Us

Cambridge, Ma

* Evaluate, design, install and maintain multiple technologies based on OpenSource, Linux, Microsoft Windows, Mac and Virtualization* Ownership of installations, maintenance, troubleshooting and configuring company-wide infrastructure for System, Desktops, Networks and Security* Maintain Active Directory, create network users, user environments, directories and meet security requirements* Assist users to diagnose and solve system or network issues* Monitor and maintain all production system equipment and services* Document technical environments, processes and procedures* Project: Configured and implemented Jamf Pro for software deployment/encrypt/monitor/manage all Apple macOS, tvOS and iOS devices* Project: Implemented and replaced MDT with SCCM (Current Branch 1910) to deploy/encrypt/manage all Windows laptops as well as desktops

Lawrence, Ma

* Supported, both hands-on, remote desktop and via phone, Windows 7 & 10 workstations as well as network application support for Centricity (EMR), Citrix, McKesson Connect and hardware support such as network printers and script printers* Worked with outside vendors as needed* Documented helpdesk calls as well as respond to trouble tickets through Kayako ticketing system* Provided support for Dell laptops and other mobile devices such as Android & Windows tablets, iPhones and Androids phones for MS Exchange* Imaged all workstations and laptops via SCCM 2012, installed desktop standard software and added workstations to the proper groups in Active Directory* Installed and configured Mitel VoIP phones* Provided on-call after hour coverage on a rotating schedule

Greater Boston Area

* Provide general desktop support for Windows 7 workstations as well as network application support on a Windows 2008 Domain* Monitored workstation security through StillSecure Safe Access and Patch Manager Server to insure all workstations are receiving the latest Windows updates and third party security software updates deployment as well as Symantec Endpoint anti-virus signature updates* Tracked and documented all reported technical issues through BMC Track-It! ticketing system* Latest project: Built a Centos 7/Samba raid server as a replacement data backup/restore server for local data saved on Windows workstations and laptops to the Linux server. Installed Webmin Samba web management client to manage the server, file sharing and user account administration remotely

Greater Boston Area

* Responsible for providing desktop support (hardware and standalone applications) as well as network support with Novell user authentication, network application distribution as well as network printers on a multi-vlan environment* Install and support Ubuntu (10.04, 13.04), Win XP, Vista & 7, MS Office 2003, 2007 & 2010, Zenworks Conflg. Mgmt. client (ZCM), AVG, Reference Manager 12, FireFox, Outlook for Exchange 2010, Oracle client as well as third party virtualized applications and VirtualBox* Supported Macbooks (10.6, 10.8), PC laptops as well as other mobile devices (iPads, iPhones, Blackberry, Android phones)* Provide user orientation to new hires, review IT policies and procedures as well as creating network user accounts and computer training* Responsible for workstation security and deployment of new systems. Insure workstations are receiving all critical windows updates as well as AVG anti-virus update signatures, Malwarebytes, Kaspersky removal tool* Create images for every model desktop and laptop using R-Drive imageCreate virtualize applications using Zenworks Application Virtualization software version 8.0.2 and 9.0* Test all virtualized applications on different Windows platforms before distributing the application from the Zenworks server to the Zenworks Configuration Management client (ZCM) on each workstation* In charge purchasing of new computer systems, software licenses and other peripherals* Responsible for inventory of all desktops and laptops using ZCM client built-in inventory reporting agent to the Zenworks Control Center as well as a physical inventory in MS Excel* Installed, managed and configured wireless security cameras as well as wireless access points at an off-site facility*Recent project: migrated all users and workstations to active directory, removed all Novell client software from workstations and manually added each workstation to Partners.org domain as well as map network drives

Miami/Fort Lauderdale Area

* Managed 80 workstations on the network as well supporting end users technical issues* Install and deploy workstations with the standard desktop software and applications according to department standards: Windows XP & Vista, Novell Client, Symantec Endpoint, GroupWise, Real VNC, MS Office XP and 2003, shortcuts to shared folders, PBS/DTI Client, Media Audit and ClearTran * Create NDS user accounts and Non-NDS GroupWise accounts using ConsoleOne as well as user accounts for Goldmine, PBS/DTI and Windows 2003 terminal server for classified and retail department* Support Mac users, in Production dept., running OS 9 and 10.4 with all hardware, software and network issues. Configure Mac Mail client (POP & IMAP), perform software updates, install Mac desktop standard applications (Adobe Indesign, PhotoShop, Illustrator, NeoOffice, Timbuktu, Cyber Duck, Firefox)* Provide user orientation and training using desktop standard applications, email and network user authentication* Responsible for purchasing of new computer equipment, software and other peripheralsSupport and configure (POP/IMAP/SMTP) email for Iphones, Palm Treos, Palm Centros, Blackberryand other hand held devices* Monitor daily backups for the Novell Server 6.5, Windows Server 2003 Standard and Novell Suse Linux Enterprise 8.0 server using Commvault Galaxy Backup software* Design and implemented Post Hurricane Disaster Recovery Plan to continue next day business in the event of a disaster strike. Insure power, using generators, for core network infrastructure devices (UPS, switches, routers,PBX Phone System and servers) as well as selected workstations of key users needed to run the business* On call 24/7 and available from home remotely

Beverly, Ma

* Supported 1400+ end users and 600 workstations in a Windows and Novell environmentPerformed onsite repairs for all network/hardware/software issues as well as providing support over the phone and remote administration* Created NDS user accounts and grant users permission to the proper workgroups, files and directories with NwAdmin* Custom build workstations with 98 SE and Windows XP Pro, Novell Client, MS Office 97 and AVG, WinZip, Adobe Reader, VNC, ABRA Suite, Platinum for Windows, FRx 6.5, Crystal Reportas well as servers with Windows NT 4.0, 2000* Responsible for designing and implementing the HIPAA Disaster Recovery Plan for the corporate office* Built a replica of the Windows NT 4.0 financial server on a new Windows 2000 server with Plantinum for Windows and restored the data from daily tape backups using Backup Exec. Tested the replica server at an off-site location successfully* In charge of the Backup Exec daily tape backups for Windows NT 4.0 & Novell 5.1 servers. Set a rotating weekly tape schedule to be kept at secure off-site location