People are the most important asset that a company has and they bring competitive advantages to the firm, which allow them to differentiate themselves from the competition. People are the only thing differentiable, and therefore, they are not another "resource".Properly managing staff and enhancing their capabilities will always trigger maximizing the company's resources as well as improving its results. Adequate control of the productivity indicators will always be the key to the correct development of the collaborators.As a Workforce manager/RTA, my academic, human and work training has focused on the development and implementation of useful proposals in the field of productivity. I have experience in database analysis, measurement of metrics, personnel management as well as solid knowledge in the financial area. I am a professional committed to continuous improvement, leadership, and teamwork.Qualification to hold positions in the call center industry, and also in the area of ​​accounting, HR, Sales, Warehouse, and Production.Simply, I love what I do and that makes my job become my hobby.