Jose Rosas Email and Phone Number

Through a combination of soft and technical skills, I provide a reliable resource of customer resolution and de-escalation expertise to a team. With years of experience working directly with customers, sales, service and operations, I know how to create the bridge between a customer’s needs and demands, and a company’s capabilities and its standard operating procedures. With my ability to listen, predict and negotiate, I am able to intervene in difficult conversations with emotionally charged parties and dissipate escalated situations and turn them into objective, actionable items. It is my goal to bring quality customer service solutions to an organization with an experienced approach that demonstrates that we are not not only the experts at what we do, but also at listening and acting accordingly and with integrity at the customer level. Thus solidifying their loyalty and faith in the brand. With revenue retention and process/workflow improvement at the forefront, customer satisfaction and high ratings are just some of the results I can bring to an organization, while maintaining their interests, reputation and core values in the process.