Jose Litre Email & Phone Number

Adelaide, South Australia, Australia

Responsible for ensuring customers effectively utilise SPM Assets products. This involves crafting, implementing, and executing training programs aimed at maximising customer satisfaction and proficiency with the software. This role also requires creating and maintaining online courses and training materials, as well as delivering engaging and effective.

Adelaide, South Australia, Australia

Auckland, New Zealand

- Certified Customer Success Manager (Level 1-4)Key responsibilities:- Spent time with customers to drive business value, understand their pain points and provide effective solutions to their challenges- Defined customers strategies to generate short and long-term customer success and growth- Supported on-boarding of new customers at go-live to ensure.

Auckland, New Zealand

New Zealand

• About the Company:Software of Excellence (a Henry Schein company) is a world leader in dental practice management software and best practice consultancy; continuously innovating to help our customers attract and retain.
• Deliver onsite and remote training to customers across New Zealand.
• Develop and organise training programs to meet specific training needs.
• Create course materials and other documents like handouts, exercises and manuals.
• Evaluate the effectiveness of training programs and learning outcomes using online exams and surveys.
• Maintain records of the students performance.

Auckland, New Zealand

• Key Responsibilities:
• Service desk for practice management software, providing technical support for customers throughout Australia, New Zealand, Singapore, Hong Kong and Chile.
• Answering incoming support calls and emails to meet SLA, logging all cases within a CRM system.
• Providing remote and onsite training to new practices or those requiring further training.
• Identifying software, hardware, and network issues to resolve or pass onto appropriate party for support.
• Logging software bugs via Mantis with the development team and testing new versions.Major Achievements:

Auckland, New Zealand

• Key Responsibilities:
• Log customer phone calls and emails on Remedy CRM following the ITIL guidelines in compliance with SLA’s time frames.
• User Administrator in server 2003 and 2008 windows environments which involves creating AD and Exchange accounts, modifying group memberships and granting access to network resources via AD.
• Utilization of Remote Tools to push out applications, rebuild machines, and provide remote desktop support.
• Management of distribution lists and public folders.
• Develop and maintain documentation about client processes and procedures.

• Key Responsibilities:
• Installed, configured and trained hotels in the use of Internet Distribution Software to allow them to manage rates, inventory and inclusions simultaneously from our system, know as Channel Manager.
• Responded to customer queries over the phone or email.
• Log customer phone calls and emails on Remedy CRM following the ITIL guidelines in compliance with SLA’s time frames.
• Keep relevant documentation up to date and regularly reviewed.
• Liaise with industry partners.Major Achievements:

Mcsa-Mcp-Mcts, Microsoft Network Administration

Diploma In Information Technology

Bachelor Degree In Hospitality Managment And Tourism, Tourism, Bachelor Degree