Jose Pagan Email & Phone Number

Florida, United States

Florida, United States

Largo, Florida, United States

Clearwater, Florida, United States

• Managed over 3000 accounts in General Aviation and Defense & Space customers.• Examined material from Service Related Difficulties (SRD) technical reviews.• Streamlined cross functional processes to decrease customer resolution time by 32%.• Led as liaison between company and customers representing revenue $120M.• Earned 2nd Bravo Award for outstanding Program Management performance.• Presented technical decks to customers about product performance.• Delivered presentations at company sponsored events to customers about company initiatives.• Strong ability to deal with ambiguity and solve problems minimizing escalations.• Executed program management activities for 16 Entry Into Service defense programs.• Mentored Salesforce.com analysts.• Customer Support Manager for the US Southeast region.

Clearwater, Florida, United States

• Pioneered Business Intelligence tools and advise Vice President on data governance and KPI selection.• Implemented business transformation projects impacting over 300 employees.• Capital manager and coordinator ($2.3M).• Published dashboards making one with most visits company wide.• Supervised team of 2 business intelligence analysts.• Strong ability to deal with ambiguity and solve problems minimizing escalations.• Mentored Salesforce.com users and developed Big Data solutions.• Re-engineered data management solutions and modernized metric collection from Salesforce and SAP.

Aguadilla, Puerto Rico

• Achieved first company Six Sigma certification as the lead designer for a R&D project.• Recipient of 2 patent awards for space isolation systems.• Won 2nd place for Best Project during Engineers Week Award.

Aguadilla, Puerto Rico

• Consulted on production capabilities deficiencies and recommended tools for manufacturing process.• Analyzed Computational Fluid Dynamic (CFD) models.• Developed algorithms to improve processes including database reduction from testing groups.• Led a statistical project using Gauge R&R and a Capability study for F-35 nozzle liner.

Made conscious decision to take time off to support family (hardware store) business.

Wichita, Kansas Area

• Revised existing aircraft installations for product improvement.• Consulted on production capabilities deficiencies and recommended tools for manufacturing process.• Researched avionics literature from external vendors to assess design integration.• Designed new aircraft components to integrate avionic equipment.• Established meetings with several departments to discuss project development.• Designed CAD models per company specifications.