In this job role, I provided guidance and managed consulting services for both tech startups and global organizations. My expertise covered a wide range of topics, including strategic decision-making, investment planning, global operations strategies, data processing and integration, and the implementation of automation and machine learning techniques. My goal was to improve customer satisfaction, support new product launches, and facilitate capacity expansion. My major key contributions in this role were: • Identified 10% cost-saving opportunity for global research company translation operations by revamping vendor management and rate cards and designing global hub processes. • Achieved 100% client revenue forecast and extended client commitment by streamlining global production process and supporting global BI data lake roll out. • Secured 100% revenue and program extension improved +120% margins for tech startup. • Stabilized and launched novel market research product in top 7 global beverage market.

During this position, I optimized worldwide operations by overseeing a workforce of 14,500 employees spread across 97 countries. By implementing automation, digital transformation, and fostering a culture of operational excellence, I successfully achieved cost savings, enhanced data accuracy, and reduced processing time. I also streamlined the global leadership team, empowering regional leaders, and conducted visits to important markets such as Russia, China, India, Brazil, Mexico, USA, Spain, Italy, Indonesia, and the Philippines. These efforts significantly expedited decision-making, deployment timelines, and generated favorable financial outcomes. My notable achievements in this role were: • Minimized 15% net costs and 20% headcount in three years through spearheading Digital Journey Program. • Maximized ROI by digitizing over 11,000 manually collected store/sales information, deploying machine learning tools, retiring 100+ legacy systems, and eliminating approximately 80% of manual supervision processes. • Raised employee satisfaction from 3.94 to 4.11/5, during operational transformation and restructuring across countries, resulting on 16 % reduction on quality issues.

During this job tenure, I led the implementation of a newly created input operations for growth markets business unit as part of a large-scale global business restructuring. This involved establishing a new leadership and support team. Within my portfolio, I managed emerging economies, including Argentina, Brazil, Colombia, India, Indonesia, Malaysia, Mexico, Russia, and Turkey. To drive innovation, I spearheaded a groundbreaking digital transformation initiative, impacting more than 2,700 individuals by introducing advanced data collection and real-time management technologies. Additionally, I successfully implemented a performance management system to support local functions, ensuring adherence to process discipline, budget commitments, and productivity goals. Key contributions: • Surpassed 8% productivity targets ($14M) for two years by improving quality through global harmonization, digitization, and capability development. • Achieved 11% increase in employee satisfaction by fostering diversity within global leadership team and implementing gamification techniques on field management tools. • Implemented organizational structure, operating model, and corporate communication plan in three weeks, and achieved full operational performance in less than ninety days.

In this role, I oversaw both in-house and vendor field data collection teams in North America and Latin America. My responsibilities included securing store-level data from retailers and local shops, leading transformation and productivity initiatives, and providing support for new product launches. I also managed electronic data ingestion and validation processes, focusing on optimizing operations and improving data quality. Key achievements: • Rationalized data management and monitoring infrastructure in three months by deploying robust and scalable platform for accelerated CPG new products launches identification, collection, and validation.• Boosted financial performance of fully-outsourced operations within set budget and contract constraints by renegotiating vendor rate cards and contract conditions. • Transitioned 220+ field staff without disruptions through scrum-managed multidisciplinary team. • Led Black Belt process enhancement project to optimize end-to-end field collection and management activities and enable near real-time data detection and collection capabilities. • Generated over $2.1M in annual savings by renegotiating vendor rate cards.

During this role, I successfully extended the performance improvements achieved in Western European operations to the markets in the United States and Canada. By cultivating strong vendor relationships and implementing quality metrics, I was able to simultaneously reduce field operation costs and upgrade data collection technology. Furthermore, I proactively identified and incorporated new data sources and vendors, thereby expanding the organization's capabilities in data acquisition. My notable contributions in this role were: • Attained 100% compliance rate with all required quality measures in 12 months by promoting culture of transparency centered around analytics framed on new vendor management scheme. • Achieved 100% financial commitments by partnering with a vendor on data-driven operational analytics, leading to a 10% reduction in operational costs.

With this promotion, I took over a recently created Western Europe region comprised of Belgium, France, Ireland, Italy, Portugal, Spain, UK. At the time, the team lacked a unified team culture and proper financial governance processes. I planted a thriving outsourcing program in the midst of the rigid European Union (EU) regulatory framework, and aided HR with union negotiations. Also, I led vendor consolidation efforts during my tenure in Europe.Key Wins:Unlocked $500K+ in annual efficiency savings by expediting outsourcing efforts—Transitioned business in Spain and Portugal with zero disruption on field activities or client deliverables, while also reaching favorable agreements with unions. Eliminated fixed-cost business model, giving country directors greater financial flexibility, enabling swifter decision making.Transformed organizational culture, harmonizing regional vision with local priorities across all 7 countries.Improved quality metrics ~4% after adding tracking tools and recurring touchpoints into financial management process. Showcased culturally-sensitive leadership, leading to speaking invites in Spain and Colombia and a senior post in US.

Business Intelligence | Stakeholder Engagement | Business Strategy | Budget Planning | Quality Assurance | Balanced Scorecard

Lead the full integration of OPS Nielsen Venezuela into a Nielsen operational model leading Statistics, Field, Processing and Technology local teams, making Nielsen Venezuela first country fully operational from Nielsen Mexico hub