josesilva307@msn.com +351934945152Solid experience in the requirements gathering, service design, creation (planning and implementation), management and evolving of IT Departments, as well as strong knowledge of hardware (IT, Telecom, Manufacturing), software development, software solutions (TMS, WMS, RMS, FMS, OSS, BSS, DSS, CIM, ERP, CRM, OMS, MES, MMS, Traceability), IT methodologies (COBIT, ITIL, IT Governance, IT Portfolio Management, Agile, Waterfall), Manufacturing frameworks (Problem Solving (8Ds), Learning Organization, BPM, TQM (currently Six Sigma), Lean, TPM, CIP (Kaizen), PLM), Strategy and Vision definition, Budget management, Resources & Time management.Strong leader profile, team player, business and customer driven, results oriented (management by objectives), work towards service excellence, apply continuous improvement, assure and follow best pratices, methodologies and processes, as well can clearly communicate across all hierarchy levels. Actively participates in company actions, intra/inter departments.Doer, organized, systematic, methodic, dynamic, proactive; team player, collaborative, leader attitude (pulls the team, leads the way). Capacity to work under pressure and manage cross functional teams. Positive and constructive attitude. Excellent negotiation and communication skills.Looks for and accepts challenges; thinks “out of the box” when looking for solutions.Specialties: Team building, team leading, project/program management/control, hardware and software architectures, business solutions, quality, processes, customer orientation, "out of the box" thinking, stress management, objective oriented.