Joselyne Hernandez Email & Phone Number

Wichita, Kansas, United States

I share stories of generosity and amplify the Foundation’s impact through communication strategies. Read our publications or connect with us digitally to get a glimpse of my creative work --> wichitafoundation.org

Wichita, Kansas Area

• Project Management - Lead proposal projects and customer-facing website content
• Strategy - Support management in enhancing marketing processes
• Collaboration - Engage with internal and external teams to deliver results
• Analytics - Create reports to provide insights and track metrics to ensure goals are met
• Digital Publications - Execute email marketing campaigns & website news content for thought leadership initiatives

Wichita, Kansas

• Worked collaboratively and independently across all levels to produce marketing projects under tight deadlines. I introduced new proposal planning processes, doubling RFQ production in a year.
• Proposals/Presentations - Coordinate and execute all elements of proposal (RFQ/RFP) and persuasive presentation production under tight deadlines
• Social Media - Spearhead social media strategy, content development and reporting
• Storytelling - Develop content for customer-centered blog with a human-centered approach
• Quality - Review proposals to ensure accurate, compliant requirements and brand standards
• Data Maintenance - Organize library of project content and enter data in the Customer Relations Management (CRM) system

• As the clinic’s first-ever marketing role, I collaborated with management to assess, develop, and execute a grassroots marketing plan. In a year, marketing efforts contributed to a 25% increase in monthly patients and.
• Storytelling - Lead programs which captured customer success stories digitally and in print
• Branding - Designed style guides and enforced branding using Adobe Creative Suite
• Content - Wrote and reviewed internal/external blog posts, press releases, and FAQs
• Tracking - Reports showed marketing efforts led to a 25% increase in monthly patients
• Social Media - Introduced and managed channels for clinic and 2 sister businesses (Facebook, Twitter, Pinterest, Instagram)

• What started as a teller position quickly turned into an assistant manager role based on my quality customer service performance and adaptability to the fast-pace environment. I supported the management team in daily.
• Leadership - Managed agile customer service team of 6 employees
• Workflow Management – Monitored accounts and financial assets in a fast pace environment
• Collaboration - Collaborated with store managers, district managers, and coworkers to enhance processes

• Customer Obsession - Built strong customer relationships through account accuracy, speed and professionalism
• Quality - Handled sensitive accounts and ensured cash handling procedures were adhered
• Marketing - Participated in outreach activities such as community events and tradeshows

Bachelor'S Degree, Marketing, 3.10

Activities and Societies: • Students Activities Council • Alpha Kappa Psi • Shocker Student Marketing Association • Rhatigan Student.

Associate'S Degree