Jose Felipe Maat Email & Phone Number

Valenzuela, NCR, PH

-Conduct user interviews, surveys, and usability studies to understand user needs, behaviors, and pain points.-Develop information architecture, including site maps, navigation structures, and user flows, to ensure logical and intuitive user journeys.-Create wireframes and interactive prototypes to visualize and communicate design concepts.-Design visually.

-Responsible for providing support and assistance to end-users facing technical issues.-Provided prompt and effective technical support to end-users, addressing issues related to hardware, software, and network connectivity.-Collaborated with cross-functional teams to identify recurring user challenges and communicated insights to improve IT system.

Quezon City, National Capital Region, Philippines

- Open, log, prioritize, assign, close tickets logged in the IT Service Desk.- Query the User for all relevant information concerning the call made or issue reported by the user.- Attempt to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.

Worldwide Corporate Center, Shaw Boulevard cor. Epifanio De Los Santos Avenue

- Installing and configuring computer networks and systems- Identifying and solving any problems that arise with computer networks and systems- Assembling new systems- Providing network administration and support