Jose M. Martinez Email & Phone Number

Houston, Texas Area

Desktop and Application Support on Tradefloor with Traders, Back office and administrative Staff. Support C-Level executives with IT requests and setups. Part of a team that travels to manage the Asset sites in East Texas. We visit monthly or on a needed basis to do IT support.Applications:Citrix installs and troubleshootingVDA installs and troubleshooting Bloomberg Trade CXLThomson Reuters SAPEntegrateSymantec Altiris Cisco Umbrella ICE Chat WebICEM-Files supportWebex trainingMicrosoft Office, OSRSA soft tokenActive Directory user supportand other trading applications and office software. Work with Infrastructure to handle any server maintanence or upgrade requests.Hardware:Cisco Touch 10, DX70, Cisco SparkLenovo laptopsHP DesktopsVideo Conference setupsIphone

Houston, Texas Area

HI, how can I Help you!Consultant | Senior Desktop Support | Trade Floor Support | Executive Support | Cisco Voice AnalystSome of my highlights have been, successful completion of Trading dept's Renovation project. Working with cell phone carriers to establish a "cost saving" change of plan that takes advantage of more features at reduced cost.My values and passion are running, optimism, thinking out of the box and seeking new challenges.My best strengths would be to remain calm under duress. Being able to regroup and see things from a birds eye view.I have run 6-half marathons/1-20k run/3-Spartan races to earn the Trifecta Medal in 1 year 2015. I speak 2 languages. I studied in Mexico and the US. I have worked in the Medical, Education and Oil and Gas industries.big fan of converse, they can be dressed down or dressed up and they always look good.

The Woodlands

Desktop Support•Senior Desktop support analyst in a team responsible for supporting 700+ users•Bloomberg trading software support/configuration/deployment•Thomson Reuters trading software support/configuration/deployment•WEBICE support•ICE Connect support/configuration/deployment•TT support/configuration•Day to day activities involve resolving issues via deskside, phone, email, and working issues through Remedy ticketing system•Responsible for managing all cell phone lines and devices 450+•Provide monthly inventory reports regarding all IT equipment•Provide Video Conference support for daily meetings•Provide 1st through 3rd level desktop support•IT asset management •Trading floor support•Audio Visual meeting room support•C- Level executive supportOil & Gas application support•Petrolink support•Petra support•Omega/Western Geco support•OFM support•Meyer 2012/MFrac support•Petrel supportCIsco CUCM•Configure new lines•Configure and deploy Cisco IP phones•Configure new usersSpecial Projects•Primary reorganization of Asset inventory tool via input and collaboration to create new processes and best practices.•Took over mobility support for US office and developed and implemented processes and best practice standards for both vendor and customer support•Lead initiative to implement a mobile expense management oversight that identified cost overages and best management of mobile plans and addons.•US lead for our Crude Oil trading floor upgrade of desktop and multimonitor display •Worked on a project to install and configure Petrolink for our Alaska group •Collaborated on Project to configure and ship IT equipment for a Repsol Oil Rig in Korea•Worked on a project to upgrade 14 network printers in our US office•Providing MS Lync training for various departments in US office•Worked on deployment of Kofax/SAP software and dedicated hardware for accounting group•Lead team on an upgrade/configuration of 200+ Cisco IP phones

The Woodlands, Tx.

Desktop Support•One of 3 Desktop Support Technicians responsible for supporting 250+ users•Day to day activities involve fielding and resolving issues via phone calls, voicemail, email•Assist customers while operating abroad and in the field during afterhours and weekends•Provide VCC support and assistance to VP and CEO conferences•1st level trouble shooting Polycom HDX 8000, Polycom HDX VCC•Work with Crestron units used for conference rooms•1st level support for visix players•Working off HP SM9 ticketing queue•Image HP laptops using MS RIS•Install applications via SCCM•Crestron AV units used for conference rooms•Troubleshoot Cisco 7962, 7965, conference stationOil & Gas Support•Install and add server information to KINGDOM/SMT suite•Arc/GIS support•Petra SupportCisco Unified CM/Express•Create phones using MAC•Create new users•Create voicemailSpecial Projects•Add shortcut folder to linux that maps to windows drive and allows customers to copy and paste items via the parallels environment from linux to windows.•Data closet reconfiguration of the network drops and cabling•Worked with the vendor in adding an abbreviated prefix that would allow for site to site calling via IP dialling•Work with vendors for both our Cisco CUCM/E to add a block of numbers and to do a license upgrade. •Developed conference room manual “quick reference guide” on how to use Cisco conference station•Worked with Parallels software to manage Linux Deployments•Primary Lead and coordinator for Audio Visual support Levels 1-2•Led class for webex training and best practices

Houston, Texas Area

Desktop Support • Desktop and laptop hardware support and troubleshooting• Provide advanced support for MS Office 2010• Mobile device support • Identify customer project requests and work with level 3 triage in documenting solutions• Responsible for Anadarko Incident command center, control room used for Spill Drill• Captured customer base software used to create Identity management document• Wireless connection troubleshooting and support• Citrix support: resetting corrupt profiles and restarting stalled applications• Set up and configure Cisco Meetingplace• Troubleshoot remote connections using Cisco Meetingplace• PeopleSoft - create incident cases and log all customer communications• Part of 7 member team with support over 1000+ users, Floors 1-15Oil & Gas software support• EHS software support and configuration• ArcGIS support• Petra support• ANORM support• Cygnet Support• Tobin Support• Peep Support• WINS SupportSpecial Projects• Led training for users in Tandberg Video Conferencing, Cisco MeetingPlace, VPN• Developed and built customer relationship to get a high level understanding of business departments. Identifying IT needs to create a better support model• Identify and create new solutions, adding them to the knowledge base• BMC Marimba software advertising, install and troubleshooting• Worked on Windows 7 deployment team, • Office 2010 deployment• SharePoint - creating sites, editing permissions and adding users

Houston, Texas Area

Windows administrator duties: • Create/delete Exchange email accounts• Create/delete manage AD accounts• Support 45 WAN sites in 5 different states using Shoretel Directormonitoring tools and RediAlert monitoring.Voip Support:• Create Shoretel VOIP accounts• Monitor and support a VOIP system including adding sites, managing workgroups and auto attendant features. MS Sharepoint 2003:• managing new content and sites• administering access for our internal and external usersDesktop Support:• Lead our technical support department from level 1 triage to level 3 including PC and Network troubleshooting and support. • supported a staff of over 250• Supported Remote users• Provide support for C-Level Executives• Configured and monitored status of printers• upgrading printer firmware• installation of pc peripherals• Windows Mobile Active Sync configuration and support • Work with HR in providing support for users in Kronos Timekeeper software• Initiated multiple technical projects that improved performance and business functionality• Researched and trained our call center group to maximize VOIP functionality• Lead the deployment of Atlanta, Virginia and New York clinics including: circuit test and turn up, landline installations and IT equipment setup• Provided documentation and suggested design revision for our clinic layout that led to a more functional IT work environment and also assisted with retrofitting our legacy clinics to accommodate the new layout

Houston, Texas Area

• Helpdesk support for workstations and laptops• Updated software, device drivers, software patches, hot fixes• Used Norton Ghost to roll out desktop and laptop installation images• Apple Administered PowerPC, PowerMac and IMac duties included troubleshooting hardware, software and imaging new Macs