Jose Mejia Email & Phone Number

Costa Rica

Costa Rica

Lead and facilitate discussions with account teams and customers to understand software distribution requirements.Develop solutions and deployment strategies for projects, ensuring compatibility and efficiency.Design and execute customer deployment plans, ensuring minimal disruption and maximum effectiveness.Contribute with the management of monthly OS patch distribution using HPSA, ensuring timely and accurate deployment.Oversee the communication and distribution of monthly bulletins regarding patch distribution to customers, ensuring clarity and transparency.

Costa Rica

Provide expert technical support for Dell SonicWALL firewall products to customers and partners.Troubleshoot and resolve complex firewall issues, including configuration, connectivity, and performance problems.Collaborate with cross-functional teams to escalate and resolve issues that require additional expertise.Document support cases and resolutions in a clear and concise manner.Stay up-to-date with the latest firewall technologies and best practices.

Costa Rica

Provide technical support for Cisco networking products, including routers, switches, and firewalls.Troubleshoot and resolve network issues, including connectivity, performance, and security problems.Collaborate with cross-functional teams to implement and maintain network infrastructure.Design and implement network solutions based on customer requirements.Document network configurations, changes, and troubleshooting steps.

Costa Rica

As an AIX & Linux System Administrator, I configured, monitored, and maintained servers running on Linux (RedHat and SuSE) or AIX Operating Systems in physical and virtual environments. I ensured optimal server operation and application performance, including third-party applications and custom tools, by managing operating system patches and conducting preventative monitoring and performance analysis. I resolved incidents and diagnosed problems to maintain platform availability and stability per service level agreements. Additionally, I provided off-hour "on-call" support in a 24/7 environment, responded to escalation calls, maintained comprehensive documentation, and collaborated with team members and other IT departments.

Costa Rica

As a Wintel System Administrator, I played a key role in the Windows ServerManagement team, providing technical support for proprietary systems andsoftware. I actively assisted customers in troubleshooting software issuesacross various platforms and offered technical guidance to improve customerexperiences. Collaborating with escalation teams, tools teams, and traininggroups, I efficiently addressed escalated Windows cases within definedprocedures. My responsibilities also included supporting and managing ActiveDirectory, Windows Server services, processes, and performancetroubleshooting. I maintained close cooperation with other teams to ensuretimely resolution of customer server issues.

Bachelor'S Degree, Computer Science

Journalism

Associate'S Degree, Cisco Certified Network Associate (Ccna), Assosiate

High School, High School/Secondary Diplomas And Certificates, High School