Jose Mansilla Email and Phone Number
As the Chief Operating Officer of Reporting Pal and Remote Freedom Connect, I leverage my 12+ years of experience and expertise in the BPO industry to help companies innovate and optimize their business processes. I have a strong background in recruitment, training, quality, and operations, as well as customer relationship management (CRM), mentoring, leadership and analytical skills.My mission is to provide companies with the best resources, tools, and solutions that support their customer facing operations. I work with a talented pool of professionals who have experience in supporting Fortune 500 brands and other BPOs in Latin and Central American markets. I also oversee business operations for Reporting Pal's digital transformation services using the latest technologies. I am passionate about delivering excellence, efficiency, and value to our clients and their customers.
Reporting Pal
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Chief Operating OfficerReporting Pal Sep 2021 - PresentWe help companies innovate through development and automation using the latest technologies.
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Chief Operating OfficerRemote Freedom Connect Sep 2021 - PresentGuatemala City, GtWe provide companies with resources that support Customer Service & Back-office operations. Our talent pool includes many of the resources that previously or currently support Fortune 500 brands for other BPOs in our region. -
Senior Project CoordinatorFaraday Electric Corp May 2021 - Sep 2021
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Senior Energy AdvisorFaraday Electric Sep 2019 - Feb 2021-Client relations management-Coordination for Electric Vehicle Charging Installations in the greater San Diego and Orange County areas.
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Senior NegotiatorIcon Solutions Oct 2018 - Sep 2019-Debt settlement for clients in the U.S
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Operations ManagerAtento Oct 2017 - Oct 2018Madrid, Madrid, Es-Started as Operations Supervisor-Promoted to Operations Manager. During this role I oversaw the following: Financial ProjectionsManagement of 6 Supervisors with 50+ frontline team membersStaffing & analysisOperations managementRecruitment -
Operations ManagerTelus International Jun 2014 - Apr 2017Vancouver, British Columbia, Ca-First wave TSR for premium technical support account involving Troubleshooting DNS, Email, Migrations and Administrator Console management for Google G suite customers.-Promoted to floor support-Promoted to Subject Matter Expert-Promoted to Operations Supervisor-Promoted to Support Area Supervisor (Overseeing Quality, Training & Subject Matter Expert teams)-Promoted to Operations Manager: Managing multiple LOB’sRecruitingManaging 5 supervisors with 50+ frontline team membersFinancial, scheduling & process documentation experienceClient relation management including WBR’s, weekly syncs, etc...Courses taken:-Multiple company provided leadership courses.-Situational leadership II-Six Sigma yellow belt training with Six Sigma green belt project experience. -
Customer Service RepresentativeTelus International Dec 2011 - Jun 2014Vancouver, British Columbia, Ca-Worked for two different accounts during my tenure as a CSR in the company which involved Credit Bureaus, Background Checks & Technical Support.
Jose Mansilla Education Details
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Prairie View A&M UniversityMusic Education
Frequently Asked Questions about Jose Mansilla
What company does Jose Mansilla work for?
Jose Mansilla works for Reporting Pal
What is Jose Mansilla's role at the current company?
Jose Mansilla's current role is Chief Operating Officer @ Reporting Pal and Remote Freedom Connect | Leadership & Outsourcing.
What schools did Jose Mansilla attend?
Jose Mansilla attended Prairie View A&m University.
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