Jose Ocasio Email & Phone Number

Fall River, Massachusetts, United States

Act as SME (Subject Matter Expert) for various projects. Created IT procedures and operating procedures for the business in all required information technology related areas. Mapped and documented all business IT applications creating an application portfolio and coordinated with the vendors the business required service level agreements. Coordinated customer current Oracle Infrastructure migration from colocation to Oracle’s Cloud Infrastructure. Created and delivered all technical planning and documentation to execute Installation Qualification protocols with the business quality team. Coordinated and executed customer operational infrastructure hardware refresh for multiple sites adding business continuity to the production environment with a defined Return to Operations of a strict 4 hours. This was accompanied by all the required regulated technical documentation and certifications creating the escalation and service level agreements supporting the business disaster recovery needs. Supported the business in the documentation of Systems and Organization controls to be compliant in future SOX OXLEY regulated audits.

United States

Led effort to implement IT infrastructure in 3 datacenters and headquarters campus. Selected products and designed the enterprise network and data center. Directed and implemented the infrastructure as senior network engineer role. Selected products and designed SAN utilizing Dell Modular Disc product line and the Power Edge Server family. Used HP products for management and storage backup. Extended the network through a selection of WatchGuard and SonicWall products. Selected products and designed VMware vSphere environment supporting virtual machines and vCloud Director for development and testing. Directed the creation of zones, provisioning, and deployment of hardware. Planned migration of all corporate IT services and broadcast systems to new facility with no production outages.Assisted senior management with planning capital and operations budgets. Suggested, selected, and planned capital projects to meet business objectives. Worked with vendors and resellers to estimate capital costs. Researched modern technologies and planned proof-of-concept and production implementations. Oversaw and assisted operations staff members with implementation. Worked with other groups and business units to provide infrastructure services to meet new business objectives and support new initiatives. Ensured delivery of highly-available services for corporate IT needs as well as broadcast and content-production.Create and evolve conceptual idea into viable framework and automation using tools to raise awareness of "risk" concentration in mission critical application and business infrastructure. Identify and advise resilience capabilities and technology strategic planning and design. Analyze and raise awareness for availability of virtual and physical infrastructure. Turning conceptual ideas into tangible action items, tasks, and high level designing and Blueprint of architecture.

Guaynabo

Act as a service facilitator of underlying system administrator support. Provide system support to the business applications, designs and functions. Continually develop to lead support and efforts on new technology information systems, which enhance the function of the business environment. Oversee infrastructure planning and related Juniper communications for main offices supporting including routers, switches, firewalls, BGP and site-to-site VPN designs. Audit all network infrastructure devices and removed all unnecessary configurations. Administer all network plan, design, documentation, deploy, test, implement and maintenance of the site infrastructure. Provided maximum uptime for services by designing and implementing redundant network cores. Implemented access control and CCTV systems for the site. Upgraded existing copper and T1’s to FO & VOIP Systems, to consolidate and minimize communication costs. Upgraded all local site network infrastructure to cat6 cabling with redundant Fiber Optics to the operations and production areas. Implemented IT network projects by installing, configuring and maintaining network services, hardware systems and peripheral equipment / devices. Migrated to Windows 7 OS on all personal computers & to Windows 2012 all existing Windows 2008 R2 for servers. Improved performance and functionality by regularly monitoring network performance. Monitored network / software security, successfully controlling access to IT network and updated security programs as part of security procedure.

Participate as a member of the senior management team in establishing governance processes of direction and control to ensure that objectives are achieved, risks were managed appropriately, and the organization’s resources were used responsibly, particularly in the areas of technology engineering and administration. Lead IT (technology) strategic planning to achieve business goals by identifying and prioritizing initiatives, implementations and operations timetable. Maintain technology functions operating 24x7x365. Administer all network plan, design, documentation, deploy, test, implement and maintenance of the site infrastructure. Design and document data and VoIP networks for the business with 50 remote employees. Configure and test necessary infrastructure platforms under tight deadlines and budgets. Train end-users on system capabilities and usage; served as a valued resource liaison on all network troubleshooting and end-user support for optimal technical operations. Recommend and implemented network wide security management solution encompassing Firewall policies and configuration, router access-lists, and agent-based network monitoring. Coordinated and implemented infrastructure needed for live streams for concerts and events. Served as a design and delivery manager for the 360 recordings and application development.

Assess client needs and aligned them with company offerings, create, model and present system solution. Assist clients with process, policies and infrastructure documentation. Design, configure and implement enterprise technology infrastructure solutions based on IBM/HP Blade Servers, High-end Storage, Converge network, VMware, Citrix, and Microsoft. Lead Consultant in diagnostic and troubleshooting of infrastructure issues for the following: Microsoft Windows Servers, DAS/NAS/SAN Storage, backup solutions and network equipment.

Served as an IT integrator consultant designing, deploying and maintaining the following technologies: Microsoft, IBM, HP & Dell technologies. Specialized on Email and Data solutions like Microsoft Exchange and Microsoft SQL, as well as Data Recovery, Backup Systems, NAS, DAS and RAID structure. Provided service management for primary servers and application servers such as Microsoft ISA Server, Microsoft Exchange Server, Citrix Meta Frame 4.5.