Joseph Stephens Email & Phone Number

Forest, Va, Us

Charlotte, North Carolina, United States

Develop and execute cross-departmental projects to enhance internal communication and elevate customer service standards within a fast-paced manufacturing and sales environment. Spearhead dynamic IT initiatives including leading ERP implementations and diverse software integrations, directly contributing to technological advancement and operational efficiency. Function as primary liaison between the Italy headquarters, managers, and vendors, ensuring seamless information sharing and streamlined workflow. Significantly enhanced service quality by developing and tracking critical metrics including on-time delivery and a custom-created customer satisfaction index; established an assessment system to monitor and improve organizational performance.Oversee quality control involving meticulously maintaining and analyzing quality data to monitor and enhance the yield of shipped products with a focus on maximizing customer satisfaction, as well as ensuring repeat clientele.Direct a dedicated team of inside technical sales and inventory staff to cultivate and sustain positive vendor relationships, as well as provide necessary aftermarket support for IEMCA bar feeder products.Maintain oversight of multifaceted supply chain operations to ensure seamless product logistics and on-time delivery to North American customers.Streamline warehouse operations in line with headquarter’s directives to attain targeted revenue objectives by designing and maintaining proper warehouse layout, ensuring efficient space allocation and storage.

Lynchburg, Virginia, United States

Assisted the VP in day-to-day logistics and operations management by coordinating with manufacturing staff to streamline production activities and align overall warehouse operations with customer schedules and optimize end-product delivery. Participated in shaping the direction of key IT initiatives prior to the transition to the TX location including serving on IT and technical steering committees, proposing ERP and CRM-specific projects. Skilled in interfacing with a diverse range of stakeholders from top-level managers to frontline personnel and adeptly balancing task-oriented responsibilities with dynamic interactions with customers, vendors, contractors, and employees.Managed fiscal responsibilities including overseeing a budget of $10M+ in alignment with defined budgetary constraints.Directed multifaceted supply chain operations with a specific focus on seamless handling of over-dimensional and oversized loads traversing domestic routes via rail, road, barge, and multi-modal transport.

Forest, Va

Directed a diverse team of professionals comprising customer service and sales, manufacturing, engineering, quality assurance, warehouse management, human resources, information technology, and accounting to manage multifaceted organizational operations. Steered and spearheaded all facets of future IT initiatives focused on the implementation and management of LAN and ERP projects. Provided oversight on budget development and management, defining immediate departmental goals, and leading business development efforts including sales/marketing strategies. Spearheaded Lean Six Sigma projects within all areas of the organization.Achieved a significant turnaround in company profitability by fostering a positive corporate culture, building high-performing teams, and devising effective marketing strategies, resulting in reducing employee turnover to near 0% and amplifying revenue stream from $2.5M to $19M annually.Ensured excellence in all operational aspects by facilitating the company to meet and surpass industry standards and customer expectations by maintaining up-to-date certifications, adhering to best practices in product design and construction, and excelling in service level metrics. Championed business expansion by deploying supply chain best practices, leading to significantly improving customer delivery KPIs and meeting and exceeding expectations of multiple Fortune 500 companies and government entities.Established and maintained a secure network throughout the company by transforming all facets of IT operations emphasizing on cyber security, SaaS, facility security, and data backup.