Joseph Wilson Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Florida, United States

◦ Leadership and Team Management: Lead a team of 20+ staff members, providing direction, support, and motivation to ensure a high level of performance and customer satisfaction.◦ Operational Excellence: Oversaw all aspects of gym operations including staffing, scheduling, facility maintenance, and equipment upkeep to maintain a clean, safe, and inviting environment for members.◦ Sales and Revenue Growth: Developed and implemented strategies to drive membership sales, increase revenue, and achieve budgetary goals through effective marketing initiatives, promotions, and membership retention programs.◦ Customer Service and Member Engagement: Cultivated a culture of exceptional customer service, actively engaging with members to address inquiries, resolve concerns, and foster a positive gym experience.◦ Training and Development: Trained, coached, and mentored staff on company policies, procedures, and best practices to ensure consistent delivery of high- quality service and adherence to operational standards.◦ Community Engagement: Established and maintained strong relationships within the local community through outreach initiatives, partnerships, and participation in community events to enhance brand awareness and attract new members.◦ Performance Analysis and Reporting: Tracked key performance metrics, analyzed data, and generated reports to evaluate operational effectiveness, identify areas for improvement, and inform strategic decision-making.◦ Compliance and Safety: Ensured compliance with all regulatory requirements, safety standards, and company policies to mitigate risk and maintain a secure environment for staff and members.◦ Problem Solving and Conflict Resolution: Addressed and resolve escalated issues and conflicts in a timely and effective manner, demonstrating strong problem-solving skills and a commitment to customer satisfaction.

Jacksonville, Florida, United States

Stoneham, Massachusetts, United States

Newport News, Virginia, United States

Yorktown, Virginia, United States

Williamsburg, Virginia, United States

Bachelor'S Degree, Marketing

Activities and Societies: American Marketing AssociationBachelors in marketing with a concentration in product and brand management.

Associate Of Science - As, Business Administration And Management, General

Cum Laude Honors

High School Diploma

Activities and Societies: Track and Field Varsity with district and regional recognitions TV anchor for high school news broadcast channel