- Expanded a team of associates by 250% and increased throughput by an average of 21% year-over-year- Led and inspired associates to develop over 6,000 creatives that resulted in millions of newaccounts booked for Capital One- Identified and drove projects that resulted in ~$40,000,000+ in cost savings back to our businesspartners and Capital One- Implemented solutions and processes that reduced operational issue rates and errors by an average of 18% across U.S. LOB’s-2x Circle of Excellence (highest honor at Capital One) winner for efforts pertaining to environmental,social, and corporate governance- Awarded the 2023 USPS Partnership for Growth Award for building and testing innovative direct mail packages to attract new customers

- Develop project schedules and team work plans for all assigned clients, including coordination of project requirements/ components and routing type as well as implementation of marketing direction- Analyze team workloads in terms of project quantity, complexity and deliverable due dates to predict and troubleshoot resource needs- Participate in forecasting meetings and contribute expertise related to scheduling and project requirements- Manage project routing from development through quality assurance for projects - Verify the accuracy and integrity of all project component requests and follow through with resolution for timely release and deployment- Test, review and release for production direct mail art files, final copy, online programs, email campaigns, etc.- Monitor campaign response and manage inventory levels against contracts- Leverage Workfront Project Management solution to centrally house all project documentation and contribute to business process improvement efforts by providing user feedback that helps streamline and standardize workflow, communication and resource efficiencies

-Engage in Business to Business sales with new and existing clients for supplemental staffing or long-term consulting engagements in the fields of Information Technology, Business Applications and Telecommunications.-Act as business partner to advise clients on the appropriate staffing model (staff augmentation, SOW, RPO, MSP, VMS) based on IT goals. -Posses sales skills in the areas of cold calling, closing, contract negotiating, prospecting, client management, customer service and delivery. -Maintain vendor relations by providing ongoing communication and problem resolution for internal and external employee conflicts and deficiencies.-Work closely with Delivery (Recruiting) Team to identify, screen and place technical resources at clients throughout the state of Virginia. -Consistently evaluate client base and future business opportunities to ensure and validate an efficient strategy, growth and profitability