Joseph Becker Email & Phone Number

Victor, New York, United States

Rochester, New York, United States

- Driving excellence in vendor partnerships through constant effort enhancing and strengthening relationships- Developing technical strategies and delivering innovative solutions- Identifying areas for improvement, efficiency, effectiveness within system processes and technology- Focusing on decreasing manual effort by analyzing integration and automation- Successfully delivering IT and systems-related projects through efficient and effective implementation strategies- Bridging the technological gap between business units and support functions by serving as a key liaison and communicator

Rochester, New York Area

- Managed the mobile component of company wide Fuel Delivery Software(s) to ensure continuity between front and back end- Coordinating hardware installs and software updates to our fleet- Elevating delivery mobility training through constant curriculum improvement initiatives- Striving towards seamless delivery operations through relentless maintenance of tablet devices (Windows and Android) and ERP software functionality- Constantly improving vendor relationships for continued HW/SW procurement- Quickly resolving hardware and software issues through expert handling and triaging high-priority escalations in the field

Rochester, New York Area

- Prod Ops manager for 39 mission critical applications across multiple LOB's- Managed vendor leads and resources in support of applications under my portfolio - Maintaining software and license agreements of approximately $200k- Leading the execution of minor/major upgrades and projects that improve business continuity- Manage contracts and SLA agreements with 3rd party vendors totaling approximately $5 million- Identify Business Process Improvement opportunities for both Xerox and the business

Rochester Area, New York

- App Manager for Oracle Siebel Application- Liaison between Business users and tech support team for incidents/improvements- Monitor and coordinate support/resolution for application outages- Support server migration/decommission and application releases- Created template used universally throughout XTIM organization for app outages- Supported Disaster Recovery Drill plan and implementation- Worked as SOD Admin for SOX applications; led to becoming international focal point for outsourcing project

Rochester Area, New York

- Reports on defect/problem reporting data- Analyzes incidents and requests to show trends and potential problem areas- Statistical analysis to monitor irregular activities which are subject to SLA/OLA- Creating trend analysis reports for multiple applications - Communicte with 3rd party vendors

Brockport, New York

Handled IT related calls over the phone. Ability to remote into computers and help fix problems (Hardware, software, internet, password, access, Microsoft Office, browser errors)

Rochester, New York Area

Manage a team of 30-40 employees. Including students and full-time employees. Work with upper management to successfully run Harrison Dining Hall. About 1000 students come everyday for lunch and dinner.

Syracuse, New York

Created daily reports based on active subscriptions. Worked on address cross referencing project with 3rd party service that was on track to save $150,000. Held successful ad campaign at Taste of Syracuse event. Starred in a Post Standard commercial

Syracuse, New York

Full time customer service rep. Handled ~150 customer service calls on a daily basis regarding problems, billing, subscriptions, payments.

Bachelor’S Degree, Computer Information Systems

Activities and Societies: Brockport Student Government Court Justice January 2013-May 2013 Brockport Student Government Event Staff

Education record