Joseph B. Email & Phone Number

Los Angeles, Ca, Us

Seattle, Wa, Us

• Led end-to-end implementation of 3 projects, resulting in a 20% increase in productivity, and a 15% improvement in customer satisfaction.• Managed 5 entry-level managers and their teams, driving decision quality and achieving 95% service level agreement adherence.• Identified training needs, resulting in a 25% increase in employee productivity post-training initiatives.• Collaborated with stakeholders to prioritize features, leading to a 30% reduction in process turnaround time.• Ensured consistent employee experience, resulting in a 10% decrease in employee turnover.

Seattle, Wa, Us

• Supervised a team of 15 associates, achieving a 12% increase in team productivity within 6 months.• Provided coaching and feedback, resulting in a 15% improvement in employee performance ratings.• Resolved escalated contacts, achieving a 95% customer satisfaction rate.• Implemented process improvements, resulting in a 20% reduction in operational errors.• Conducted weekly team meetings, resulting in a 25% increase in team engagement.

St. Louis, Mo, Us

• Managed a branch, exceeding customer service and sales goals by 15% and 10% respectively.• Developed the Uber rental program, resulting in a 50% growth for the branch within the first year.• Recognized as the top branch in Southern California for exceptional service for 2 consecutive quarters.• Managed inventory of over 200 cars for daily use and special events, ensuring 100% availability and utilization.

St. Louis, Mo, Us

• Implemented business-to-business marketing strategies, resulting in a 20% increase in revenue for local body shops and dealerships.

Woodland Hills, California, Us

• Led a team of 20+ associates, achieving a 98% accuracy rate in transaction processing.• Assisted enrollment reps with member inquiries and concerns, resolving 90% of issues within 24 hours.• Monitored and reported system issues, resulting in a 15% decrease in system downtime.