Joseph B. Email and Phone Number
Joseph B. work email
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Joseph B. personal email
Results-driven Manager with over 8 years of experience in spearheading and supporting projects that drive organizational success. Adept at providing leadership, management, and strategic insights to optimize business processes and enhance operational efficiency. Skilled in marketing, account management, and delivering exceptional customer service. Excellent written and verbal communication skills with a proven ability to build strong interpersonal relationships. Recognized throughout my career for consistently delivering outstanding customer service and driving impactful business outcomes.
Amazon
View- Website:
- amazon.com
- Employees:
- 734811
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Manager Ii Defect Prevention And ReconciliationAmazonLos Angeles, Ca, Us
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Operations Manager IiAmazon Jun 2018 - PresentSeattle, Wa, Us• Led end-to-end implementation of 3 projects, resulting in a 20% increase in productivity, and a 15% improvement in customer satisfaction.• Managed 5 entry-level managers and their teams, driving decision quality and achieving 95% service level agreement adherence.• Identified training needs, resulting in a 25% increase in employee productivity post-training initiatives.• Collaborated with stakeholders to prioritize features, leading to a 30% reduction in process turnaround time.• Ensured consistent employee experience, resulting in a 10% decrease in employee turnover.
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Operations Manager IAmazon Jun 2017 - Jun 2018Seattle, Wa, Us• Supervised a team of 15 associates, achieving a 12% increase in team productivity within 6 months.• Provided coaching and feedback, resulting in a 15% improvement in employee performance ratings.• Resolved escalated contacts, achieving a 95% customer satisfaction rate.• Implemented process improvements, resulting in a 20% reduction in operational errors.• Conducted weekly team meetings, resulting in a 25% increase in team engagement.
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Assistant ManagerEnterprise Rent-A-Car Jan 2016 - May 2017St. Louis, Mo, Us• Managed a branch, exceeding customer service and sales goals by 15% and 10% respectively.• Developed the Uber rental program, resulting in a 50% growth for the branch within the first year.• Recognized as the top branch in Southern California for exceptional service for 2 consecutive quarters.• Managed inventory of over 200 cars for daily use and special events, ensuring 100% availability and utilization. -
Management TraineeEnterprise Rent-A-Car Aug 2015 - Jan 2016St. Louis, Mo, Us• Implemented business-to-business marketing strategies, resulting in a 20% increase in revenue for local body shops and dealerships.
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Medicare Enrollment LeadHealth Net Aug 2010 - Aug 2015Woodland Hills, California, Us• Led a team of 20+ associates, achieving a 98% accuracy rate in transaction processing.• Assisted enrollment reps with member inquiries and concerns, resolving 90% of issues within 24 hours.• Monitored and reported system issues, resulting in a 15% decrease in system downtime.
Joseph B. Skills
Joseph B. Education Details
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California State University, NorthridgeGeneral
Frequently Asked Questions about Joseph B.
What company does Joseph B. work for?
Joseph B. works for Amazon
What is Joseph B.'s role at the current company?
Joseph B.'s current role is Manager II Defect Prevention and Reconciliation.
What is Joseph B.'s email address?
Joseph B.'s email address is jo****@****net.com
What schools did Joseph B. attend?
Joseph B. attended California State University, Northridge.
What skills is Joseph B. known for?
Joseph B. has skills like Management, Training, Project Management, Problem Solving, Microsoft Office, Customer Service, Microsoft Excel, Research, Teamwork, Data Entry, Critical Thinking, Leadership.
Who are Joseph B.'s colleagues?
Joseph B.'s colleagues are Elena Lozovan, Sayantan Sarkar, Alexia Tavares, Io Sono, Özge Isci Peise, Venkata Prem Chand Adari, Anshul Porwal.
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