Joseph Boyd Email & Phone Number

As a Manager of Support Engineering Operations at FreeWheel, I have over 8 years of experience in leading high-performing teams to deliver exceptional customer support, optimize operational efficiency, and develop world class talent. I am passionate about creating a culture of excellence, collaboration, and innovation in the support engineering field.In my current role, I oversee the support engineering operations for the US West region, managing a team of 12 engineers who support over 200 clients across various industries and platforms. I am responsible for ensuring the quality and timeliness of the support services, as well as the satisfaction and retention of the clients. I also design and implement training programs, performance reviews, and career development plans for my team members, empowering them to grow their skills and achieve their goals. Additionally, I leverage my strong communication and presentation skills to communicate effectively with internal and external stakeholders, as well as to showcase the value and impact of the support engineering function.

Listed skills include Windows, Customer Service, Troubleshooting, Research, and 25 others.