• Managed the day-to-day operations of the Toledo, Ohio area of multiple dental practices.• Provided leadership and guidance to office teams ensuring excellence in patient service, operational and financial results.• Trusted to make effective decisions based on data analysis, organizational observations, and cost controls.• Managed office profit and loss, and achieving budgeted patient appointment goals through access to care initiatives, managing controllable expenses, and achieving goals.• Created a positive, ethical, and respectful work environment by promoting the company culture through its mission, vision, and Core Values• Recruit, hire, develop, and retain high performance teams through training, coaching and motivating skills• Built strong and productive partnerships with dentists and office teams.• Ensure flawless execution of operational standards, including compliance with established company policies, procedures, OSHA, and government regulations.• Identifing opportunities within my regions and create business plans to address gaps through people, performance, and process improvements.• Ensured consistent communication of company priorities to office management teams.• Worked collaboratively with functional departments.

Responsible for the day to day operations and activities in my office. This includes but is not limited to acting as a liaison between the patients and practitioners, aid assistants in managing patient flow, monitor insurance processing, working together with the receptionist to complete all task required at the front desk, and promoting harmony in the patient care team by cooperating with and helping others whenever possible.  •  Managing employees (Doctor, Hygienist, Dental assistants and Front Office)     Balancing day sheets and bank deposits.•    Complete all financial treatment plans and patient treatment consents prior to treatment. •    Working in conjunction with Regional Manager to set and attain production and collection goals. •    Meeting all budget requirements.•    Processing incoming payments and run daily treatment report. •    Processing insurance and medicaid claim forms. Identify unpaid claims and researching to resolve. This includes contacting the patient or the insurance company or both. Resubmit claims as necessary and follow up for timely payments.•    Monitoring claims aging and resolve issues as quickly as possible.•    Monitoring accounts receivable and contact patients for payment and/or payment arrangements or patient financing. •    Effectively scheduling patients daily to production goals.•    Processing welfare and insurance pre-authorizations. •    Managing laboratories of cases to be picked up.•    Maintaining office statistics and complete data entry within 24 hours of close of business.•    Other duties deemed necessary by my supervisor.

Responsible for the day to day operations and activities of the office. This includes but is not limited to acting as a liaison between the patients and practitioners, aid assistants in managing patient flow, monitor insurance processing, work together with the receptionist to complete all task required at the front desk, and promote harmony in the patient care team by cooperating with and helping others whenever possible. • Balance day sheets and bank deposits.• Complete all financial treatment plans and patient treatment consents prior to treatment. • Work in conjunction with Regional Manager to set and attain production and collection goals. • Meet all budget requirements.• Process incoming payments and run daily treatment report. • Process insurance and medicaid claim forms. Identify unpaid claims and research to resolve. This may include contacting the patient or the insurance company or both. Resubmit claims as necessary and follow up for timely payments.• Monitor claims aging and resolve issues as quickly as possible. Note: all insurance claims should be resolved within 30 days of submission. Any claims unresolved beyond 30 days should be evaluated and monitored to completion. • Monitor accounts receivable and contact patients for payment and/or payment arrangements or patient financing. • Effectively schedule patients daily to production goals.• Process welfare and insurance pre-authorizations. • Answer phones with in three rings. • Notify laboratories of cases to be picked up.• Run back-up procedure and remove from office nightly. • Making new patient charts. • Manage employees. • Maintain office statistics and complete data entry within 24 hours of close of business.• Other duties deemed necessary by supervisor.

Vital role in the overall performance and success of the office. Shared responsibility and partner with Managing Clinical Directors for the development of individual practices by maximizing patient services, executing operationally, and meeting financial performance goals. Deliver consultations to patients during their first visit in order to educate them on their diagnosis and gain commitment to the required treatment.  The remaining responsibilities encompass operations including staff management, patient service, and office administration.

• Developed marketing department to generate sales leads for in house distribution. • Implemented new service offerings that resulted in increase gross revenues of $250,000 annually. • Reduced overall cost to acquire by implementing strategic marketing and sales plans. • Successfully managed monthly profit and loss to increase overall profit margins.