Joseph Ching Email & Phone Number

Minneapolis, Mn, Us

Hollywood, Florida, United States

• Provide strong leadership to the front office team, ensuring a cohesive and customer-focused atmosphere at the resort.• Oversee guest check-in/check-out processes, concierge services, and reservations to ensure a seamless and delightful experience for resort visitors.• Manage room inventory, collaborate with other departments for efficient communication, and implement strategies to enhance overall resort operations.• Stay abreast of industry technologies, optimize property management systems, and train staff to utilize tools effectively for improved efficiency.• Assist in budgeting, monitor expenses, and implement revenue-maximizing strategies through upselling and promotional activities.• Identify and address training needs, fostering a positive and collaborative work environment that encourages professional growth among front office staff.• Promptly address guest concerns and complaints, ensuring effective resolution to maintain high levels of guest satisfaction.• Facilitate communication between front office and other resort departments to ensure a coordinated and seamless guest experience.• Implement and uphold service standards, conducting regular assessments to ensure the resort maintains high-quality service and meets guest expectations.

Hollywood, Florida, United States

• Manage and oversee daily operations of front office/guest services staff • Monitor production of room reservations, check-in and check-out procedures, guest inquiries and complaints • Enforce hotel's standard operating procedures and ensure compliance with policies • Ensure quality customer service is provided to all guests • Train, motivate, and support front office/guest services staff in order to achieve desired results • Analyze guest satisfaction and guest service data to identify areas requiring improvement • Maintain and update knowledge of hotel services, facilities and local attractions

Fort Lauderdale, Florida, United States

• Research prospective attractions and ports to assess fit with our vision and standards, and developexcursions using the tour development process from start to finish.• Edit and review all necessary marketing documentation for assigned regions to ensure accuracy andthat the “soul” of the experience has been captured.• Ensure all web-based information sources (AQV/Shore Excursions) are accurate for assigned regions.• Consistently update project tickets in the shared project management software program.• Create and maintain vendor relations and ensure all vendors feel they are a valued partner.• Negotiate mutually beneficial reduced pricing which fit within budget.• Update training template for any new excursions to ensure all parties have an accurateunderstanding of the product.• Audit all aspects of assigned regions – including sending and assessing comment cards, asking forfeedback, checking-in with other departments, cold calling vendors, etc.

Fort Lauderdale, Florida, United States

Provide logistical and operational support for approximately 14 cruise excursions per weekDirectly manage logistics and all shore excursion-related needs for at least one vesselWorks closely to support the Product Managers and Director of Excursion ProductsCross-training to understand logistical and operational information for all vessels

Hollywood, Florida, United States

Hollywood, Fl

Miami/Fort Lauderdale Area

Phoenix, Arizona Area

Phoenix, Arizona Area

Honolulu, Hawaii

• Managed daily operations and responsible for budgets and financial performance• Created and developed operational standards to enhance guest experience • Designed detailed brochures for Hawaii tours amongst 4 islands• Maintained vendor relationships including transportation, hotels, attractions and others• Scheduled, trained, supervised, and reviewed Tour Director staff of ten• Traveled throughout the islands to evaluate and ensure proper execution of protocols• Designed and developed competitive Optional Tour program yearly • Negotiated contracts with vendors annually • Created new charter tours to increase revenue margin, 2015 FYE average margin of 33% for all products• Achieved yearly sales and profitability goals • Generated 40% of company’s optional tour revenue FYE 2015

Travel Industry Management

Education record