Joseph Cornett Email & Phone Number

York, Ne, Us

Assisted with calls from other support staff involving difficult or complex technical problems. Maintained client satisfaction with difficult or complex sites or sites with recurring problems. Documented time spent assisting on calls and ensured documentation was readable, concise, and accurate in accordance with established procedures. Informed management when resolutions required additional resources / time. Documented recurring, difficult, or complex problems and recommended ways to correct / prevent them. Performed without supervision to resolve complex and complete special assignments. Traveled to sites. Interfaced with other vendors as required to resolve complex issues.· Supported networks, Windows Server operating systems including Unix / Linux a plus, and virtualization with VMWare, Virtual Server, or ESX.· Deployed Thin Client in Citrix Virtual Apps and Windows Terminal Services, Web servers / Apache PCs, Printers, Modems, WebEx, and Salesforce CRM.· Utilized JBOSS and HealthStream’s proprietary applications including ANSOS / One-Staff, ANSOS Time and Attendance, and their respective modules.· Executed website administration and internet programming.· Leveraged HealthStream interfaces and optional modules including HL, ASCII, and Windows.· Monitored hardware, specifically RMA management / inventory control.

York, Nebraska, United States

Milford, Nebraska

Designed, documented, installed, and maintained network hardware and software to ensure maximum uptime and connectivity including servers, switches, routers, firewalls, access points, media devices, email systems, internet access, network security, end-user devices, printers, phones, wiring, software applications, and backups.· Provided troubleshooting support to end users for hardware, software, and network issues.· Documented, tracked, and monitored user / infrastructure issues to facilitate timely resolution.· Managed and supported multiple client / server operating system environments including Windows, Mac, Linux, iOS, Android, and ChromeOS.· Developed and implemented procedures related to technology use, support, security, and backup.· Maintained inventory of all hardware and software purchases.· Performed proactive network status checks as part of normal activities to ensure optimum network performance and escalated problems to vendors when necessary.· Created and maintained network documentation.· Communicated with school administration to improve technology capabilities and coordinated priorities. · Completed tasks occasionally outside of office hours for emergencies and routine maintenance.

York, Nebraska

Monitored inmates / offenders in a wide variety of situations and activities directly or indirectly through subordinate Correctional Officers, providing overtime including weekends, holidays, and extended shifts.· Enforced facility rules and regulations governing the conduct of inmates / offenders.· Conducted and evaluated on-the-job training for newly assigned Corrections Officers, if applicable.· Documented inmates’ / offenders’ behavior, status, and movement.· Searched inmates' / offenders' persons, quarters, and work areas for contraband.· Operated or monitored the operation of manual, computerized, and electronically controlled security equipment, maintaining controlled movement of inmates / offenders, staff members, and the public. · Monitored inmate / offender housing areas including sanitation, serving meals, laundry inventory, supplies, etc.· Maintained all daily control documentation including logs, counts, etc.· Oversaw visiting areas, ensuring compliance with rules and regulations involving those areas.· Transported or oversaw the transportation of inmates / offenders who leave the facility on any form of transportation into the community.· Assisted supervisory staff in the operation of maximum-security areas, including segregation units.· Recommended improvements to security procedures when appropriate.