Joseph Blocker Email and Phone Number

Supervised a team of 8 individuals, ensuring the efficient and high-quality execution of their responsibilities. Conducted comprehensive reviews of claim files and monitored phone call interactions to maintain the highest standards of performance. Carried out audits to identify and address broader file handling issues while ensuring adherence to state Department of Insurance (DOI) guidelines and company policies.Prior to Supervision I Assumed various roles within the claims department, starting with Liability and Property Damage where I investigated driver negligence in accidents, consistently adhering to state DOI guidelines and company expectations. Progressed to handling injury claims for both insured individuals and claimants without insurance, ensuring equitable settlements for all parties. Managed serious injury and litigated claims, demonstrating proficiency in complex claim handling. Actively contributed to company success by taking on leadership roles and assisting teams.when it became availably I led the GEICO LGBTQIA+ Pride Employee Resource Group (ERG) as a West Region Lead, successfully organizing Pride Parade participation and fundraising efforts. Additionally, facilitated events for ERG members, focusing on community education and career enrichment.