Responsible for hiring, assigning, and compensating resources for projectsOrdered materials and equipment, ensuring timely deliveryOversaw project schedules to meet Service Level AgreementsMaintained customer relationships and managed billing/invoicing

Supported the Center Admin in overseeing daily operations with Walmart and state regulationsMaintained provider and staff scheduling templates; as well as patient schedules, current and futureSupervised 17 - 25 associates and provided quality care to ~65 patients dailyManaged 5 medical lines service [Medical, Dental, Behavioral Health, Optometry, and Audiology]Assisted in overseeing the center with the highest patient volume of all Walmart Health centersResolved administrative patient issues; identified and resolved organizational problems/concernsStrategized and implemented internal operational procedures and policiesMaintain relationships with healthcare providersProvided supervision and developed opportunities for associates

Point person for injured associates on all claims assigned to the departmentDesignated appointee for all dental claimsKnowledgeable of state guidelines for processing all claims for worker’s compensationSuccessfully managed 90 – 120 claims per yearReceived the ranking of “Exceed Expectations” on Case Manager scorecard; top 15% performerMet closure goals for medical-only claims within 60 days for the FY20Conducted fraudulent claim audits and maintained low litigation ratesMaintained strong interpersonal and trust-building skills and w/office associates

-Adequately assist in a very fast-paced oral surgery practice-Consistent consultation of patients and managing patient flow-Monitor and recover patients’ post-surgical procedure-Collaborative training of new medical assistants-Responsible for setup, break down and stocking of the operating rooms -Accountable for the pre/post-operative instructions for the families of the patients’

MANAGER-Responsible for the supervision of 7-12 employees providing quality care to approximately 90 patients per day -Coordinate patient/insurance billing and clarification and resolve conflicts effectively and professionally -Delegate responsibility, prioritize treatment and manage patient flow -Completed monthly aging reports and quarterly collection reportsNEW PATIENT COORDINATOR-Responsible for quality of diagnostic records including impressions, x-rays, and pictures -Controlled office flow all while prioritizing between patient and lab duties -Provided necessary training for undeveloped assistants -Supervised 2-3 team members CHAIR SIDE ASSISTANT-Worked on patients with great care and consistency in a timely and efficient manner. -Registered Dental Assistant since 2007 -Laboratory Technician capable of making removable retention appliances