- Designed and implemented monitoring systems for distributed, highly available backend systems for the AWS Import/Export and Snowball services, utilizing both AWS and internal monitoring tools.- Managed team projects including physical device performance testing, end-to-end system testing, and technical troubleshooting sprints.- Designed, deployed, and maintained automation tooling to streamline team workflows.- Partnered with Software Development team to identify bugs and code base issues and resolve with minimal customer impact.

- Provided customer-obsessed technical support to quickly and efficiently resolve a wide range of complex customer issues in the AWS Cloud environment - Assisted customers with application environment debugging and optimization, from the OS/kernel level through multi-tier, distributed architecture troubleshooting- Utilized Linux and AWS tools to troubleshoot customer performance and networking issues- Worked with customers to understand and implement AWS best practices in order to optimize performance and cost-efficiency- Designed and implemented automation solutions to decrease resolution time of common customer issues- Provided training and performance evaluations to fellow engineers

- Oversaw daily operations of a 10 person combat team- Managed cross-functional teams of 30+ for short term projects- Designed and implemented organizational training programs- Supervised and tracked maintenance of team equipment and vehicles

- Deployed and maintained line-of-sight and satellite communications networks in an austere environment