Joseph Gillis Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Lead the Forecasting function within WFO, providing mentoring in all WFO functional areas related to long and short range forecasting.Support partnered organizations in their scaled growth with analytical input, including views into areas influenced by Finance and Implementation.Determine impact of proposed business scenarios.Work with others in.

Toronto, Ontario, Canada

Lead the Forecasting function within WFO in a senior role providing mentoring in all WFO functional areas related to forecasting.Support partnered organizations in their scaled growth with analytical input, including views into areas influenced by Finance and Implementation.Create and maintain forecasts on a monthly and yearly basis.Determine impact of.

Toronto, Ontario, Canada

Create and maintain forecasts on a daily, monthly, and yearly basis. Determine impact of proposed business scenarios.Review historical data and translate to current situations in order to make accurate predictions of workload and agent performance, and to identify self-service opportunitiesWork with others in organization to gather information, understand.

Toronto, Ontario, Canada

Create and optimize schedules to ensure agent work patterns align with business needs.Create and maintain forecasts on a daily, monthly, and yearly basis. Determine impact of proposed business scenarios.Review historical data and translate to current situations in order to make accurate predictions of workload and agent performance, and to identify.

Toronto, Ontario, Canada

Monitor queue, telephony, and agent performance. Take real-time action to address issues.Provide accurate and timely status updates to keep others fully informed as to progress of outstanding issues and assigned activities and projects.Address escalated issues quickly and engage all appropriate personnel for prompt, quality resolution.Escalate service.

Oshawa, Ontario, Canada

Responsible for monitoring intra-day work volume.Ensures client/customer goals are met by analyzing work volume variances to forecast and re-forecasting as necessary to adjust the staffing levels.Interface directly with Team Leaders, Team Managers and Operations Managers, as appropriate.Communicate with other functional departments when outages/equipment.

Oshawa, Ontario, Canada

Speak with customers over the telephone regarding questions and concerns on general questions, as well as billing and purchase related issues.Handle personal information with customers including credit card numbers, addresses, and banking information.

Oshawa, Ontario, Canada

Speak with customers over the telephone regarding questions and concerns on general questions, as well as billing and purchase related issues.Handle personal information with customers including credit card numbers, addresses, and banking information.

Diploma, 9-1-1 Emergency And Call Centre Communications

High School Diploma