Joseph Gitari Email & Phone Number

Kenya

• Resolved customer queries and problems using effective communication and providing step-by- step solutions.• Demonstrated consistent hard work and dedication to achieve results and improve operations.• Collaborated with team members to achieve target results.• Produced high-volume orders to effectively meet customer demand• Tasking on Various Projects

Kenya

• Worked with internal support teams, outsourced managed service providers and suppliers for comprehensive end-user setup and support.• Installed and configured various software and hardware for smooth-running systems operation• Consulted users to determine areas in need of improvement.• Set up, optimized and managed network equipment.• Carried out thorough systems reviews to evaluate functions and advise on improvement strategies.• Confirmed software certifications remained valid and up-to-date for continued operational compliance.• Managed system cybersecurity, implementing firewall, anti-virus software, and VPN for fewer cyber- attacks.• Installed hardware and software components for reliable network system

Mombasa County, Kenya

• Applied analysis skills, leveraging insights, developing and deploying data models, and evaluating and improving existing models to create solutions.• Presented information using data visualization techniques, proposing solutions and strategies to drive business change and solve problems.• Facilitated and executed strategies to educate customers on data analysis and interpretation.• Created processes and tools for monitoring and analyzing model performance and data accuracy, defining and applying modeling changes to support analytic efforts.• Mentored and encouraged analytics teams to master data mining, management, and analysis techniques.

Mombasa County, Kenya

• Advised on software and hardware usability and accessibility, assisting decision-makers with purchase decisions.• Assisted users with network access and technical troubleshooting to reduce downtime.• Handled and resolved service user queries within target timeframes, minimizing operational disruption• Delivered clear, thorough IT services support to technical and non-technical staff for smooth company operations.• Performed systems testing on hardware setup and software programmes to detect inefficiencies and vulnerabilities.• Communicated with service users, explaining complex technical information with ease and clarity.• Maintained up-to-date licenses and certifications for dependable software and systems compliance.

Nairobi County, Kenya

• Diagnosed hardware and software faults quickly and effectively for optimal network operations.• Used outstanding troubleshooting abilities to quickly diagnose and fix system and software issues.• Configured and serviced software across diverse equipment, including routers, servers and Firewalls.• Collaborate effectively with IT support teams, enabling swift maintenance and repair for system faults.• Provided professional, reliable desktop, laptop, and server support, reducing operational downtime due to system faults.• Installed and configured various operating systems and applications, enhancing system capabilities.• Installed, configured, and maintained LAN software and hardware related to servers, personal computers, and printers.