Joseph Gudac Email & Phone Number

125 Fecsen Dr. Charleroi, Pa 15022

194 Crawford Road Fredericktown, Pa 15333

Brownsville, Pa

Working in retail banking setting as a universal position to ensure all areas of branch are working at optimal potential. Handles customer facing interactions to both satisfy customer realized needs as well as uncovering products and services that can better ensure customer financial well being.

Greater Pittsburgh Area

Operated and monitored the technology in “Self-Driving Uber” or Autonomous driving vehicle. Completed driving reports, procedures and tests in order to collect data for the engineering team. Provided essential feedback on system and vehicle performance for review and corrections throughout the development process. Interacted with the public as an ambassador for Uber's self-driving vehicle technology.

Robinson Pa

Handled customer service interactions for Verizon services. Types include Billing, Account Inquiry, Tech Support and Sales. Worked in a team based environment to ensure optimal customer satisfaction and first contact resolution. Operated in a commissions based setup with a heavy focus on ensuring customers have optimal setup to promote lasting and mutually beneficial relationships.

Grindstone Pa & Virtual Based Operations (Work At Home Environment In 22 States)

Oversaw operations and planning while assuming accountability for the delivery of value-adding management services. Handled the development and implementation of operational practices that established positive employer-employee-client relationships. Promoted high levels of employee morale to maximize output. Managing the compliance and reporting for all contact operations.

Grindstone Pa

Facilitated all of the communication between the client, and the contractors. The role was to be the person that gathered the requirements, created the project tasks, and timeline that would be involved in the project, and how many contractors would be required for the site project. Some of the detailed areas that was concentrated in the position was the following;• Engage client to gather requirements based on what construction would be occurring at the property or commercial site, ensure alignment with the contractors.• Translate stakeholder requirements into different tangible deliverables such as functional specifications, user stories, workflow and architecture diagrams.• Evaluate risks related to the requirements implementation, project communications.• Facilitate weekly meetings with clients to document requirements, explore potential solutions, and ensure that the contractors are meeting their needs.

Uniontown Pa

Manager – Attended to the daily activities and necessities for operating a public golf course. This included employee scheduling and supervision, inventory control, currency management and customer satisfaction. These duties were spread across all three divisions of the business; landscaping, pro-shop and bar/restaurant.

Uniontown Pa

• FLOW Team Member – Closely monitoring the unloading of merchandise through inventory control. Precision stocking of thousands of individual products though several different departments. Also handled direct customer interactions on a daily basis in an effort to guarantee a quality customer experience.

Grindstone Pa

• Counter Clerk – Assisted customers with bowling equipment, assigned lanes, monitored games, and collected bowling fees.• Manager– Maintained cash drawer, balanced receipts, opened and closed cash register for bowling alley and bar/restaurant.• Mechanic – Serviced and repaired bowling and scoring equipment, computer network and computers.• Customer Service – Greeted customers, scheduled bowling events, answered telephone, coordinated bowling leagues and tournaments.• Cook/Bartender – Took orders for and prepared drinks for customers. Short order cook for bar/restaurant. Covered all positions when needed.• Web Site – Helped develop and maintain the website for Gudac Bowling Lanes. Gudac Bowling Lanes was closed due to eminent domain in May of 2007.

Master Of Science In Business Administration (Mba), Business Administration, Management And Operations

Bachelor Of Arts (B.A.), Communication

High School Diploma, High School

Activities and Societies: Member of the marching band. Head of the AV Club. Lead Editor of the Senior Video.