Joseph Hackett Email & Phone Number

Louisville, Kentucky Area

• Currently serving as scrum master for multiple agile teams involved in producing product enhancements and fraud innovations critical to SVS and its clients.
• Now managing multiple infrastructure projects that impact every SVS employee and all of its worldwide clients and partners.

Louisville, Kentucky Area

• Created and deployed an electronic, state of the art annuity order entry system for independent financial planning firms for a multinational financial services company that provided a competitive advantage.
• Analyzed and identified improvement opportunities in annuity business procedures, worked across a complex matrix of multiple vendors and internal/external groups, and streamlined system testing.
• Collaborated with representatives from AEGON’s sales organization, Transamerica Capital, to successfully guide the project from concept through completion across multiple internal business groups.
• Supported growth of the order entry system through direct support of sales force operational issues. Hosted web casts for prospective external firms and internal staff. Developed video and PDF tutorials.

Louisville, Kentucky Area

• Instituted and managed a systems group and supervised four staff engaged in supporting a multibillion dollar sales organization. Sold the concept to management and hired staff.
• Recruited a dedicated IT team located in MN, NC and KY to support CRM and other business systems, sales staff and new business growth/development.
• Implemented management processes to source and execute strategic projects to benefit business objectives. Planned and directed major projects and teams across multiple sites.
• Conceived, recommended, developed and deployed a sales/marketing data repository in support of a multibillion dollar division. Implemented internet, intranet, file transfer, automated reporting and other functionality.
• Co-managed the provisioning of a suite of insurance products to a major new distributor with an Atlanta-based distributor. Orchestrated the efforts of internal and distributor staff across multiple sites.

Louisville, Kentucky Area

• Key player in data product planning, design, development, programming, marketing and sales for a consulting company and provider of data product, DRG coding and other services to U.S. hospitals.
• Orchestrated development of a marketing information system used to quantify potential prospect benefits from using company products. Trained 50 employees in the use of contact management/CRM systems.
• Developed and implemented company standards, participated in trade shows and conferences.

Louisville, Kentucky Area

• Managed five business data specialists engaged in the analysis of corporate office, regional office and 75 hospital systems as part of the Prospective Payment Systems Department.
• Monitored quality of care, utilization, purchasing, strategic pricing and contract negotiation processes.
• Led an effort to measure and improve turnaround of data requests from hospitals.

Salem, VA - Daytona Beach, FL - Louisville, KY

• Introduced FOCUS and assisted staff in optimizing the 4th generation language. Provided related support and small project development for the service division of GE Appliances.
• Led diversified project engagements on behalf of customers.
• Developed critical business processes and applications in support of the GE Simulation and Control Department in Daytona Beach, FL and the GE Drive Systems Department in Salem, VA.
• Recruited to participate in a comprehensive corporate managerial and technical systems training program.

Mba, Business, Management, Marketing, And Related Support Services, Graduated With Honors

Bachelor Of Science (Bs), Business Administration And Management, General

Associate Of Arts And Sciences (A.A.S.), Computer Science