Joseph Hackney Email & Phone Number

With over 18 years of experience in the telecom industry, I am a senior manager of field service performance at BT, where I lead a team of 7 analysts to monitor, optimize, and improve the quality and efficiency of the network operations. I use data analysis, business analytics, and problem-solving skills to identify and resolve issues, deliver insights, and drive performance improvements across the organisation. I also collaborate with other senior managers and stakeholders to align the field service strategy with the company's vision and goals. My mission is to ensure that BT provides the best possible service to its customers and partners, while also creating a positive and supportive work environment for my team. I am passionate about innovation, customer satisfaction, and continuous learning, and I am always looking for new ways to enhance my skills and knowledge. Having previously managed large operational engineering teams I have had the opportunity to develop my Senior Leadership capabilities to drive great performance against key performance indicators.

Listed skills include Microsoft Office, Operations Management, Telecommunications Engineering, Business Analysis, and 2 others.