Utilized superior understanding of modems, routers, laptops, PC’s, video game consoles, tablets, cable boxes, streaming devices, voice over internet protocol telephones, and various home smart devices such as virtual assistants, doorbells, security cameras and alarm systems, and printers. • Aided end users with various hardware and software • Assisted customers with troubleshooting email, virus detection and removal • Provided customers with timely account services and sales related to internet service providers

Managed all aspects of an online retail operation moving over 1000 units/month including: product research, purchasing, product photography, inventory management, listing, packing and shipping, electronic repair, return processing, customer service and bookkeeping.

Supervised 12 Officers and up to 50 inmates in the day to day operations of the prison culinary facility serving up to 600 persons on site and preparing packouts for remote work assignments. Hired and scheduled all inmates for related job duties• Maintained custody and control of incarcerated persons at all times• Tracked product and labor for food service operations and ordered and maintained food stores and supplies• Maintained control and count over the issuance of keys and tools .

Managed three rotating shifts with over 10 personnel with Gardaworld at ABB Mebane while collaborating with the facility HSE and HR departments. Site is approximately 600,000 sq ft with over 700 employees. • Developed security protocols, policies, and procedures for Gardaworld employees at site location • Hired, trained, and scheduled all security staff for the site. • Coordinating to receive and accommodate domestic and international visitors • Tracked shipments and deliveries avg 40-60 units per day; • Collaborate with site hiring and human resources for onboarding, orientation, and dismissal of ABB staff • Engaged with site environmental health and safety team to implement and maintain safety standards