Joseph Jensen Email & Phone Number

Madison, Wisconsin, United States

Using my scheduling expertise to help make hourly jobs, good jobs with Legion's innovative platform improving the lives of employees and the bottom lines of businesses.

Madison, Wisconsin Area

Madison, Wisconsin Area

Madison, Wi

Implement OCR EASE at Esterline sites nation wide

• Facilitate day-to-day operation of four UWHC clinics, including customer service, staffing, coordination of scheduleso Directly supervise nine schedulers, including hiring, discipline, performance evaluation, & developmento Act as a liaison between several clinic stakeholders including physicians, staff, patients, & managemento Plan & implement the operations of the resident clinic involving 30 residentso Successfully work with Schedulers, Medical Assistants, Licensed… Show more • Facilitate day-to-day operation of four UWHC clinics, including customer service, staffing, coordination of scheduleso Directly supervise nine schedulers, including hiring, discipline, performance evaluation, & developmento Act as a liaison between several clinic stakeholders including physicians, staff, patients, & managemento Plan & implement the operations of the resident clinic involving 30 residentso Successfully work with Schedulers, Medical Assistants, Licensed Practical Nurses, Registered Nurses, Nurse Practitioners, & Doctors to solve problems, handle customer service issues, & complete administrative projectso Work to keep clinics in constant state of TJC complianceo Expertly use Microsoft Excel, Power Point, Word, Visio, and Access as well as extensively used Epic Cadence and Epicare.• Manage & develop quality improvement projects including…o Use Patient Satisfaction scores to modify operational procedures & patient expectations Reduced incoming call abandonment rate to under 5%  Improved distribution of After Visit Summaries (a Joint Commission National Patient Safety goal) by 22%o Collect & analyze data  Worked with data regarding Waits and Delays and Clinic Access to find strategies to improve scores to meet organizational goalso Helped plan the growth of our resident clinic by 26%, including a clinic remodelo Helped to develop the Geriatric Business Plan  Gather and analyze data to plan for future growth Participate in planning meetings to brainstorm ideas for clinic improvement Work to develop ideas into written planso Work on or lead several committees and projects Support the Honoring Choices pilot team currently in the planning stage to proactively encourage patients to consider Advanced Care Planning Working with the Geriatric Assessment Clinic (a new consult clinic developed as part of the Geriatrics Business Plan) team to improve care and increase referrals to grow the clinic Show less

• Worked with various UWHC departments to hire both union & non-union employeeso Interfaced with managers throughout UWHC, from Health Information Systems to Plant Engineering to Clinics, & applicantso Evaluated talent of new applicants though interviewso Used discretion in forwarding top candidates for consideration• Participated in numerous committees to integrate new process & technology including:o Computer software upgradeso New hire on-boarding… Show more • Worked with various UWHC departments to hire both union & non-union employeeso Interfaced with managers throughout UWHC, from Health Information Systems to Plant Engineering to Clinics, & applicantso Evaluated talent of new applicants though interviewso Used discretion in forwarding top candidates for consideration• Participated in numerous committees to integrate new process & technology including:o Computer software upgradeso New hire on-boarding processeso Development of screening questionnaires o Helped with the transition from paper applications to on-line applications• Maintained & utilized an extensive Access database of applicants to organize & screen job openings Show less

• Responsible for day-to-day operation of a 15-member staffo Acted as liaison between hospital departments & supply staff in rectifying errors & clarifying instructionso Trained staff in proper procedures, job responsibilities, & customer serviceo Scheduled staff coverage• Located & redistributed scarce resources throughout the hospital for a Level 1 trauma center in emergency situations

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Arts (B.A.), Political Science And Government