Joseph Sherman Email and Phone Number

*Originally Caliber Home Loans, acquired by NewRez in August 2021.Directed launch, development, and ongoing administration of default mortgage servicing applications, including workout calculators, letter fulfillment, telephony, workflow management, auto-decisioning on customer facing websites, document intake, and automated reporting. Responsible for 28,500 retentive workout decisions, 48,400 outgoing borrower documents, 46,100 incoming borrower document submissions, and 1.3 million right-party contacts annually.Reduced Early Resolution production bugs caused by process errors by 87% by introducing Agile development cycles, enhanced system change controls, and peer review processes.Decreased average time to underwrite FHA modifications and partial claims by 36% via automated monitoring of system and process health and user behavior patterns, the proactive identification of opportunities for enhanced efficiency and risk mitigation, and improved prioritization protocols.Led conversion of active platforms from integration with Sagent’s Loanserv system of record (SOR) to Black Knight’s MSP SOR for Caliber’s MSP implementation, the fastest conversion to MSP ever achieved by a new Black Knight customer (<10 months).Automated 3 million monthly data transactions via API, web service, and SFTP integrations with Loanserv, MSP, Servicing Director, Fannie Mae SMDU, Freddie Mac Resolve, and proprietary systems.Averaged 92% annual employee retention rate and guided 4 analysts into management promotions.Managed 3 vendor relationships and a $5 million budget. Conducted vendor selection and oversight efforts and coordinated statements of work and MSA renewals with legal and vendor management.Reduced compliance risk by ensuring ongoing application adherence to IT policies and SOX requirements and consistently contributing to investor and regulatory audits over technology and operations.

Manage cross-functional teams in creation, validation, and implementation of complex reporting and analysis.Consult with business partners to determine best approach, technology, and requirements to develop analysis and reporting that leads to significant operational benefits:• 60+ Transition Analysis led to 21% reduction in 60+ transitions for key GSE investors• 90 to Worse Analysis produced 40% decrease in unresolved 90+ loans• Single Action State Reporting significantly reduced litigation risk in AZ and CA• Regulation X Pre-Assignment Reporting and Analysis facilitated smooth transition of 180,000 delinquent loans into compliance with Dodd-Frank Act• Customer Segmentation Analysis allowed Collections team to focus calling efforts on <30 day delinquent customers upon whom outreach was most likely to produce positive outcome.Created/managed development and automation of over 40 operational reports, spanning diverse areas of the mortgage bank, including Collections, Loss Mitigation, Foreclosure Review, and Legal/Compliance.Subject Matter Expert: GSE Reporting, Delinquency AccountingHand-picked member of February 2013 emergency task force assigned with enabling External Reporting group to meet critical FHLMC reporting deadlines. Only member of task force not in the position of Vice President or higher.Provide leadership and expertise during an era of significant regulation-driven technological change, including migration of data from Oracle to Teradata, conversion in SQL coding from PL-SQL to MS-SQL and T-SQL, and change in BI tools from Cognos to SSRS and SAS.

Financial planning and analysis, market strategy, and fundraising consulting services. Selected projects include:• Strategy overhaul raised $75,000 A round private investments and lending for Proyecto Mosaico (Mexico City, Mexico)• Created financial/operational plan for 1:1 Revolution culminating in $300,000 educational partnership (Boston, MA)• Developed distribution plan for Peruvian pisco industry leading to $15 million export initiative (Cusco, Peru)• Developed Celtra strategy securing $200,000 marketing campaign with 20th Century Fox feature films (Boston, MA) • MBA Veterans marketing analysis resulted in national conference sellout, full corporate participation (Chicago, IL)• Implemented review process at Techturn to identify vendor overbillings, saving $559,000 (Austin, TX)

• Produced financial models to optimize acquisition targeting and to communicate corporate strategy and financing needs to prospective limited partners. • Analyzed financial and operational aspects of potential acquisition target small businesses with revenues of $10-30 million. • Authored Private Placement Memorandum in compliance with SEC regulations, generating meetings with prospective limited partners and financing providers.

Strategic Cost Systems Faculty-Appointed TutorBabson Speech Resource Center Business Presentations ConsultantRecipient, Olin Fellowship (100% Tuition & Expenses)GMAT 770/800

• Conducted financial and operational analysis to determine profitability of product offerings, making recommendations for process improvements and product offering adjustments expected to increase net profits by an estimated $2 million annually throughout Irving’s 260 retail locations. • Designed Excel applications improving the accuracy of product offering budgets and forecasts with a focus on gross and net profit margin impacts and improved anticipation of product cannibalization.

• Managed complex district court litigations, including training and coordinating large staff, maintaining and organizing millions of evidentiary items, and contributing to legal briefs and conducting court filings. • Managed small patent interference litigations including writing briefs, conducting filings, developing expertise in patent technologies and best practices before the USPTO Board of Patent Appeals and Interferences, and leading and training small staff. • Implemented new Lotus Notes and Microsoft Access-based evidentiary databases, solving issues of rapid evidence acquisition and consistent contract review processes.

Director, Sonoma County Business Water Project• Created and directed program to provide operational consulting to local businesses with a focus on improving operational processes related to water use and wastewater creation. • Developed and led processes for customer acquisition, on-site assessments, post-assessment reporting, and providing customer support with action plan and project financing. • Managed finances, hired and supervised contractors, conducted business development presentations and met with business owners and trade groups to secure participation in the program.Project Coordinator, Sonoma County Economic Development Board• Conducted studies and published findings regarding economic trends of county and in-depth examinations of local industries and small business best practices. • Co-managed Business Environmental Alliance, developing and supporting county environmental initiatives.