Joseph Kocher, Mba Email & Phone Number

Washington, DC, US

Herndon, Virginia, United States

• Serves as the client delivery, customer success, and project management point of contact for several global and enterprise clients, with project revenue exceeding $4 million dollars (2023).
• Partners with enterprise CTOs, PMOs, and IT partners to ensure adoption and retention of Deque products and services.
• Delivers consulting services and product implementation projects, leading to high customer satisfaction and nominal churn.
• Develops and manages resource plans, project schedules, and financial forecasts based on mutually executed statements of work.
• Implements change management tools and techniques to negotiate scope, schedule, and budget in a flexible manner to optimize project results.
• Fosters positive working relationships with internal cross-functional stakeholders, such as consulting, training, marketing, and executive leadership to ensure that the customer receives the best possible outcome.

Washington, District Of Columbia

• Managed a portfolio of 200 participating organizations including multiple Blue Cross plans, Medical Mutual of Ohio and AmeriHealth Caritas. Total annual account revenue - $10.2 million (2021).
• Consulted with clients to develop and execute account-specific strategies via web meetings and regular business reviews.
• Conducted consultative upselling and cross-selling of CAQH solutions with existing clients to increase product adoption and exceed revenue goals. Responsible for $100k in net-new account growth (2020).
• Identified, assessed, and shared market demands, changing trends, economic indicators, and competitor activities that can impact account goals and strategic objectives with senior management.
• Cultivates cross-functional partnerships with internal and external stakeholders to execute client requests and projects.
• Utilized Salesforce to identify organic growth opportunities and leverages CAQH marketing materials to cultivate account growth.

King Of Prussia, PA

• Worked as the primary operations, client support and escalation contact for 170 strategic accounts within the National Accounts portfolio of customers, including the two largest revenue generating clients: Wal-Mart and.
• Delivered clear client communication by partnering with internal stakeholders to increase customer satisfaction and expand the existing National Accounts customer base.
• Partnered with internal and external stakeholders in order to execute client-specific projects and strategic initiatives.
• Provided client with best practices for process improvements including delivery schedule analysis and equipment sourcing.
• Conducted regular data analysis for clients while managing reporting requests via QlikView and SAP Business Intelligence.

Mount Laurel, NJ

• Served as the primary client management contact for 17 key accounts within the Fleet Administration Program.
• Worked closely with the client to develop a strategic roadmap of how the partnership with ARI will optimize their fleet operations.
• Executed mergers and acquisitions of client assets, fleet spend analytics, licensing projects and fuel card management.
• Maintained service level agreements with clients through reporting, escalation management, client visits and regular conference calls.
• Developed and delivered the annual Strategic Partnership Review presentation which highlighted key account activity such as maintenance spend savings, fleet growth and key initiatives.

Pennington, New Jersey

• Collaborated with product & affluent-client marketing team, managing directors, financial advisors & external marketing agencies in developing two marketing initiatives during a 6 month contract.
• Served as primary contact for the ‘Merrill Lynch Clear’ initiative, a comprehensive project that was launched in order for financial advisors to better inform their clients on how to approach the retirement subject.
• Developed sales materials and managed the design, compliance review and distribution process from inception to final deliverable.
• Drafted and coordinated external communication processes through newsletter and e-posting submissions.
• Managed and implemented content and design revisions for intranet pages and supplemental marketing materials.
• Analyzed metrics and conducted trend reports for usage of sales marketing materials on intranet pages.

Bachelor Of Science - Bs, International Business & Spanish

Activities and Societies: Delta Sigma Pi, Business Editor of "The Hawk" Newspaper, International Business Society, Business Leadership.

Master Of Business Administration - Mba, Organizational Leadership