Joseph Kumar Email & Phone Number

Pune - India

 Leading a team of 36 IT engineers across India to support End to End IT Operations  Lead day to day IT operation with full accountability & ownership, with end to end visibility and awareness of business objectives. Create MOS (Measure of Success) with respective concerned team(s) over various Assignments, Escalations etc Assignments includes Server Management, Network Management, AV Management, Cyber Security Management, Data Projection Management, IT Assets Vulnerability Mitigation program, IT Asset Management Lead & execute, a defined MOS with concerned team and update India Site Support Leader/IT Business Partner/Stake holders adequately Update Disaster Recovery Plan Report (DRP), Security Incident Report, Data Protection Report as applicable Immediately evaluate concern, working with internal team, and effectively capture “Area of Concern, Corrective Action, Closure Timelines, Sustainable Plan etc Document respective changes in Procedures, Skills, Trainings as applicable, for respective cascades to internal team members within 2 working days of escalation identification & closure, wherever applicable Present periodic IT Expense Report to senior Leadership, showing IT Expenses as per Annual Operations Plan (AOP) Prepare & present business case for upcoming IT Infra improvement as planned in AOP

B

 Mobility Fleet Manager for India and an authorized signatory for Honeywell Technology Solution and Honeywell International entities Create Monthly Highlights and Lowlights report on Key accomplishments across Mobility fleet wrt Status on wireless spend, special projects, KPIs (Key Performance Indicator), savings, and retake low C-SAT scores to develop actions Update Monthly Performance results to business in Delivery & Quality. The output is on Awareness, communication, improved understanding & alignment to achieve Enterprise Support priorities / Bridge gap and address issues. Driving resolution to the issues reported with the mobile devices and Enterprise mobile applications. Participate in RFP (Request for Proposal) to elicit bids from potential vendors for a desired IT solution. Implement strategies, best practices to reduce costs through automation and six sigma methodologies. Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator. Liase with Business IT managers to understand requirement of business and provide value added support. Playing a key role in standardization, simplification and transition of various processes Support E2E mobility quires (from ordering the device to fully configured as per company policy) Create Rate Plan Analysis and involve contract negotiation. Drive Cost optimization and cost savings initiatives to maximize profits

Bangalore - India

 Responsible for providing financial assistance to all Honeywell business travelers Audit travel expense invoices and process for payment Verify if the expense reports are compliant Educate Honeywell employees on Concur Expense Tool  Provide expense support across all different regions (APAC, EMEA & North America etc…) Initiate Ageing emails for missing receipts Handle credit refund process & corporate credit card reconciliation/late fee/dispute/reinstatement/debit & credit offset Create final expense report for terminated employees.

Bangalore - India

 Processing credit card application (UK) Handling credit card query calls (average 40-50 calls a day) Maintain low AHT (Average Call Handling Time) Handling balance transfer transactions Handling calls within the timeframe without compromising quality parameters

Master Of Business Administration - Mba, Operations Management And Supervision, B

Bachelor Of Commerce - Bcom, B

Education record