Leading teams in Workforce Management, Recruitment and HRBP.• End-to-end People Supply Chain Management for Core Banking, FinTech Product Development & Staff Augmentation across all levels.• Setup the Resource Management process at JMR and managed the function to ensure efficient Project Allocation, Tracking, Utilization, Bench Management & Analytics Managed a high-performance IT recruitment function to fulfill Technical, Functional and Managerial roles through Internal and External Channels. • Partnered with Campuses and Training Institutes to build a constant stream of Freshers to maintain the Labour pyramid.• Managed a Team of HR Business Partners supporting various Delivery Units to ensure constant Employee Engagement, Performance Management and Retention.• Built collaborative relationships with key company leaders to solve challenges and elevate service.

Managed end to end Resource Management & Fulfillment for a 500+ division of Microland supporting over 40 International Customers in the areas of Network, Security, Wintel, Unix, Database, Storage and Tools across all levels.• Workforce Management: Demand Validation, Internal Fulfillment via Bench and Fresher deployment and employee upskilling and rotations.• Stakeholder Management: Escalation Management and Fulfillment Governance calls, Margin Improvement plans.• People Management: Leading a team of Recruiters, RM Leads and Analysts, working with internal/external sourcing personnel supporting resourcing requirements within stipulated budget and cost.

Resource Manager for the 3500+ strong IT Infrastructure Management Organization servicing Global and pan India Operations. Handled Planning, Resourcing, Staffing and Analytics.• Governance: Defining the Staffing Processes, Policies and MIS for the function.• Fresher Lifecycle Management: Plan, Budget & Forecast Fresher intake. Manage the on-boarding, training and deployment functions. Worked with Delivery to increase intake of Freshers to manage Program Pyramid and reduce cost and increase margins.• Bench Management: Monitor and manage Bench Cost, Re-Tooling, Deployment and Exit Management. • Employee Rotation: Plan and Execute Rotation of Staff through re-tooling initiatives with L&D and IJPs for growth within the Organization through well-defined processes.

Handled the Resource Management function supporting a 1300+ strong Delivery Unit across Bangalore and Hyderabad. • Demand and Supply: Resource Rotation, Bench Management and on time hiring. • Cost Optimization: Managing Utilization, Labor Pyramid, Fresher Program • MIS and Business Analytics. • Fresher Program Lifecycle: Planning, evangelizing on campus, hiring, on-boarding, training, on job training, tracking and deployment.

• Program Management: Managed five projects involving Customer Support, Service Level Coordination, IMAC Coordination, Swivel Desk, 1st level Triage and Dispatch for the Unisys Onsite Field Support Organization. • People Management: With a span of 60 resources including 6 Team Leads and 1 Communication Coach, my primary responsibilities were to set objectives for the team, monitor performance, provide feedback on progress and act as a mentor. Actively involved in hiring quality resources and retaining talent.• Stakeholder Management: Interacting with stakeholders to understand requirements/issues and devising action plans to achieve them along with other key Stakeholder metrics was a part of my core deliverable

• Managed a Team of 20 Customer Service executives providing support to Unisys Onsite Field Support Organization.

Handled an energetic team offering top notch Customer Support and First Line Trouble shooting for Telecom, ISP & Retail Customers in the UK.Handled Customer Escalations, conducted coaching and feedback sessions and performance appraisals for the team members. Prepared reports on process & people performance and motivated team to achieve Organizational KPIs.Conducted training sessions on Telecom & Retail Products, Services, Competitors, Technology, Sales and Objection handling and other soft skills. Established channels of communication between the clients, customers and team to achieve customer delight.