Maintain a successful multi-unit restaurant corporate entity with four locations across Calgary, boasting sales of $12M+. Manage new store development, including construction, lease negotiations, budgets, vendor relations, hiring, and social networking platforms. Oversee the website development, sourcing IT platforms, and electronic payment systems. Organize and control marketing and advertising budget to promote the “Rare Steak Experience” and “100% Triple Eh” Programs.✓ Decreased labour costs and increased operational efficiencies by evaluating and training staff members.✓ Drive customer engagement and increase bottom line by completing market research in order to target digital and print campaigns to target market.✓ Achieved a zero in-store transmission rate and 100% safety rating with Alberta Health Services Guidelines, designing evolving Covid-19 business models to incorporate corporate-wide safety procedures.✓ Supervise a team of 9 direct reports and 150+ matrix reports, empowering and mentoring staff members to grow in their leadership skills and achieve promotions and career growth.✓ Increased sales generation and revenue by developing a sales team and training staff on sales strategies while showcasing and coordinating seminars such as wine tastings and food pairings to improve staff accountability and knowledge.✓ Increased guest retention through the development of food and wine menus, building relationships with vendors, suppliers, and vineyards to provide a wide array of superior product options for both food and beverage.✓ Improved brand recognition by adjusting branding needs to draw in younger clientele as well as creating and developing commercials, billboards, and key marketing programs.

Oversaw the daily operations and strategic growth of eight locations, including European Style Grocery Market, Bistro’s, Catering, and Retail Liquor outlets. Managed sales, budgeting, quality control, corporate systemization, human resources, health regulations, labour, and community relations.✓ Collaborated across executives to achieve $125M in sales across eight locations in Alberta, managing the entire retail operation while guiding 25+ direct reports and 350+ matrix reports.✓ Led double-digit sales growth during the first quarter of FY02 and opened Starbucks Trans-Canada location as licensees project sales of $700k per annum.

Managed the daily operations of multiple locations across Calgary, managing a team to ensure highest possible revenue generation was achieved.✓ Achieved $2.7M in sales in the first nine months, with the highest volume per seat throughout Canada.✓ Opened and operated a 5k+ sq. ft. location at Chinook Centre, managing a team of 25 employees to ensure standards were met while providing the highest quality of service.

Acted as the operating partner for stores across Western Canada, including Toronto, Edmonton, Calgary, and Winnipeg. Provided leadership and head office support, executing corporate systems and standards. Built and strengthened relationships with customers, employees, local businesses, and the community.✓ Managed and oversaw the buildout and success of eight locations as well as two complete renovations, facilitating the hiring, training, and development of 20+ direct reports while maximizing productivity to ensure accountability.