Joseph Lorbacher Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Asheville, North Carolina, United States

• Act as manager on duty for evening shifts• Maintain Hilton brand standards, and uphold values of a AAA four-diamond hotel• Create and modify reservations in a property management software• Provide concierge service to guests in a well-disposed fashion and resolve guest issues in a quick and efficient manner• Initiate communication with other team members in English and Spanish

Asheville, North Carolina, United States

• Verified and corrected various accounts receivable and daily employee cash deposits• Supervised and managed daily housekeeping operations through guest room inspections• Shadowed Sales Director and other members of the group sales team, and participated in a BEO meeting

Cashiers, North Carolina, United States

• Supervised multiple departments when General Manager was absent• Worked closely with the General Manager to complete workplace improvement projects• Trained new members of the front desk team with hands-on training methods

Cary, Nc

• Handled high-stress situations with internal communication• Navigated and mastered the use of a medical record system, including registering patients and scheduling appointments• Managed outgoing medical records and initiated communication to providers for hospital consults• Check-in/out an average of 100 patients a day and collect balances/co-pays to company guidelines

• Established patient care related data, determined data category for patients, and updated chart in two record systems• Met pre-determined deadlines to complete project checkpoints and proactively communicated with onsite supervisor

Bachelor Of Science - Bs, Hospitality & Tourism Management

Bachelor Of Science - Bs, Marketing

Foreign Exchange, Tourism

Spring semester 2020

Catamount Gap Abroad Program

Attended classes in the summer prior to starting at Western Carolina University. Program featured general business classes with a focus.