Empowering Seniors through Outreach and SupportExperienced in managing and supporting volunteer-led initiatives to enhance the well-being of seniors. Skilled in coordinating home engagement programs to assess seniors' vulnerabilities, share government schemes, and connect them to essential resources.Proficient in:Volunteer Management: Recruiting, training, and mentoring volunteers to effectively engage with seniors, fostering empathy and trust.Needs Assessment: Conducting home visits to identify seniors' physical, emotional, and social needs, and escalating cases for intervention when necessary.Information Sharing: Simplifying and communicating government schemes and community resources to seniors, ensuring access to support services.Relationship Building: Establishing trust with seniors and stakeholders to promote meaningful connections and holistic care.Data Reporting & Collaboration: Documenting engagement outcomes, analyzing trends, and collaborating with social service and healthcare organizations to drive impactful programs.

- Developed ground experience through conducting screenings to assess vulnerability and frailty of seniors.- Supported HOD to develop technology strategy, framework and processes to operationalise tech-care for 1,000 seniors. - Conducted training for 300 volunteers in preparation for home visits - Conducted briefings for international guests and VIPs in Mandarin to share on Tech-Care

Worked with diverse stakeholders to pilot Collective Impact (multi-sectoral partnership) initiatives in the social sector to uplift vulnerable communities

Philanthropy & Grants- Managed an individual portfolio of over 20 corporate and individual donors to promote charitable giving within Singapore. Averaged $3.6m in donations and $3.4m in grants annually across different charitable sectors.- Led a team of 2 staff in donor engagement through programme assessment, development & monitoring. Provided updated knowledge of social service landscape and funding gaps to donors through research and dialogue with NPO leaders, government agencies and sector partners. - Led team engagement with nonprofit leaders and issue experts to assess charity organisations, programs, and funding needs through Theory of Change and Logic Model framework. Assessed and developed between 30 - 40 non-profit programmes annually on average.- Developed an internal Grant Evaluation Matrix and Grant Recommendation Plan for Donors to improve organisational processes and enhance donor engagement experience.- Developed a Community Impact Fund in partnership with Social Enterprises to support the training & employment programme for different groups of marginalised people.

- Worked with over 200 individual and organizational applicants to advise them on fund application processes, and provided guidance to improve project’s impact and alignment to funding guidelines.- Provided grant management support for SG50 Celebration Fund ($10m) and maintained oversight of grant reimbursement verification and payments.- Established partnerships with sector partners and agencies to build a coordinated funding approach for community development grants- Coordinated the flagship SG50 Appreciation Dinner event through working with events companies, various Government agencies and NGO partners.

Programmes & Grantmaking- Performed due diligence and organisational assessment of charities- Reviewed grant applications and conducted evaluation before recommending to donors.- Build and cultivate relationships between donors and charities to support unmet needs in the community.- Follow-up on programme monitoring and providing progress reports to donors.

• Team member of International Credit Division (Singapore). Responsible for the analysis and recommendation of credit decisions for new and renewal credit applications, and rating reviews submitted by the business divisions in Asia. • Regions covered include China, India, Hong Kong, Singapore, Indonesia, Thailand, Vietnam and Philippines.• Managed the Asian MNC and commodity trade portfolio (70 accounts), with exposure to a range of industries from electronics, power systems, telecommunications, fast food stores, to medical equipment and commodities.• Worked closely with Relationship Managers to structure credit solutions.• Involved in the training and development of new staff