Joseph Mapula Email & Phone Number

Portland, Oregon Metropolitan Area

Development of KPI standards processes in analysis framework that linked product sales at retail to a targeted personal performances. Designed and automated weekly reporting systems, cutting down report generation.

Demonstrated exceptional leadership skills by bridging communication gaps between different systems and stakeholders. Successfully improved business processes and exceeded targets in gross profit by 11% for assigned categories. Managed a team of analysts, fostering a collaborative environment that contributed to the overall strength of the company. Collaborated closely with interdepartmental teams to identify gaps in data accuracy, improving report reliability. Directed cross-functional initiatives which produced 15% decrease in compliance metrics for product out of stock.Supply chain management to 17 Kroger divisions sourcing from 18 local and 5 national distribution centers. Vendor account management. Coaching and development of assigned supporting Analyst Team. Coordinating daily communication between Kroger Replenishment Teams, Category Managers, Store Managers, Suppliers, Brokers, and Corporate Senior Management. Creating actionable plans from data batches combined from several enterprise data management systems and syndicated sources : Nelson, IRI, 84.51, Customer Loyalty Data, Spectra, and demographics.

Clackamas, Oregon, United States

- Constructed a comprehensive catalogue of business intelligence reports which improved strategic decision-making support. - Collaborated with executive leadership to align analytics projects with business objectives, influencing a key shift in strategic focus. - Hiring, training, mentoring, and recruitment. - Partnering with District Managers to develop and execute operational improvements in bottom quartile retail locations. - Development and implementation of strategic pathways to shrink reduction and operational KPI measured successes in all stores. - Coordinating retail theft deterrence with District Loss Control Investigators. - Execution Success of the Corporate Marketing Plan. - Supplier Account Management. - Providing detailed reports to Manager of Division Operations and Senior Management Team from employee and customer engagement. - Independent resolution of customer concerns and feedback. - Managing store back room inventory levels and ensuring appropriate replenishment from warehouse and vendor supply chain.