Joseph Odell Email and Phone Number

At present, I am employed as a Clerical Assistant within the Admissions department of the University of Central Lancashire; this role entails a number of different duties and responsibilities that have helped me to gain experience in multiple areas. One of my primary duties within this role is questioning and inspecting both postgraduate and undergraduate applications to ensure they meet the university’s admissions policies, these are then processed accordingly. In order to successfully process each application, it is essential that I liaise with academics and other members of the admissions team, allowing these members of staff to carry out their role in the process. When the relevant staff member has completed what is required of them, the application is returned to myself, allowing me to complete and finalise the application process. In order for me to complete this process, I will have received a decision from the admissions tutor as to whether the applicant has been successful, it is then my responsibility to complete the relevant documentation and inform the applicant of the decision. Another of my main duties is to assist with queries in a variety of different formats, such as telephone, face to face, and email. The queries which I deal with come from a variety of individuals such as, students, potential students, college tutors and other members of UCLan staff. In order to satisfy these queries I am required to use a number of sources, including the UCLan system, my own knowledge, or the knowledge of other staff members with whom I liaise. In addition to the above duties, I am responsible for the maintenance of accurate records which includes, updating and creating application records where required, as well as attaching any relevant documentation. Likewise, I am responsible for inputting student qualifications onto the university system and into the UCAS system where relevant. .

Prior to my current employment, I was employed as a Retention and Attainment Officer within the Lancashire Business School and Grenfell-Baines School of Architecture Construction and Environment. This role entailed a number of different duties and responsibilities and through this role I gained experience in a number of different areas. One of the primary duties in this role was to provide advice and support to students in order to help resolve issues which they may be having, or to direct them towards support which will ultimately improve their chances of a higher degree classification. Other primary duties included more analytical work, such as compiling data and statistical analysis, converting data into easily understandable graph format, report writing and monitoring attendance data for signs of student disengagement.Through this role I also served as a representative for the university at events such as open days, in which I have liaised with potential students and provided information and advice regarding various elements of university life. In addition to this, through my role as a Retention and Attainment Officer, I gained experience in event planning and event management by hosting a social event for students and staff. This entailed a number of complex tasks, such as determining appropriate promotional materials and target audience, arranging a venue for the event and ensuring attendee satisfaction once the event was underway