Joseph Pacini Email & Phone Number

Wisconsin, United States

Milwaukee, Wisconsin, United States

- Develop and conduct extensive and detailed fraud investigations of a complex nature and ring investigations and make disposition recommendations.- Project manage multiple complex cases- Make business case presentations requesting litigation, propose and commence negotiations when appropriate.- Establish and maintain contacts and networks with peers and law enforcement agencies. Provide fraud awareness training to sales and supported lines of business.- Conduct in-depth interviews of participants, witnesses, or claimants involved. Passive surveillance, witness and scene canvasses.- Act as subject matter expert to less experienced investigators and claim personnel both within Liberty Mutual and peer companies and law enforcement.

Milwaukee, Wisconsin, United States

-Responsible for the development, performance management and salary administration of assigned SIU investigators-Responsible for the review and control of the assigned investigation activities including dispositions and expense payments-Coordinate and implement new company programs, policies, practices and procedures.

Chandler, Arizona, United States

- Review, assign and manage workload balance for 40 investigators in 17 states for both Personal Lines andBusiness Lines Insurance- Work directly with our analytics team to review data, trends, workflows and how to improve processes.- Proactively partners with line of business claims personnel to generate referrals and work with various SIUpartners when assistance is needed in their investigations.- Collaborate with our regional management team with weekly meetings to discuss trends and processes.- Created a change to claims workflows that resulted in annual savings of 1.2 million dollars each year.

Chandler, Arizona Area

• Independently develops and executes appropriate investigation strategy for assigned cases.• Acts as technical expert to other investigators and claims personnel. Communicates investigation outcome decisions to line of business claims personnel.• Proactively partners with line of business claims personnel to generate referrals and works with various SIU partners when assistance is needed in their investigations. • Triage new SIU claim referrals to the entire SIU West Region• Mentor new hires and coworkers by having side-by-sides, individual coaching and review file reviews to see where improvement can be made.• Participate in numerous projects to recognize trends and areas to improve processes and workflows.

Phoenix, Arizona Area

• Investigate, evaluate, negotiate and conclude claims including verification of coverage and extent of damages to persons and property, through telephone, correspondence or in person.• Prepare, analyze and review estimates in loss settlements.• Use various electronic resources for claim handling

Phoenix, Arizona Area

• Quote and bind insurance products while working in a call center environment.• Supply accurate rate quotes through implementing front line underwriting and following eligibility guidelines. • Retain all necessary insurance licensing.

Master Of Business Administration - Mba, Data Analytics, 3.8 Gpa

Bachelor Of Arts, History

Bachelor Of Arts (B.A.), Political Science And Government