- A proactive, dynamic and dedicated individual to work effectively and prioritize job responsibilities.- Proficiently in lead the team into operational growth and maximization of customer satisfaction services.- Expert in proactively build relationships with customers. Personality Traits-- Ability to motivate people and deal with multicultural and multilingual people. - Possess excellent customer care, client relation, administration, communication, negotiation, management, - Excellent interpersonal and PC skills. - Good analytical and problem solving skills.
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Looking For Better OpportunitiesCrossbow Infotech Pvt. Ltd Apr 2018 - PresentPune
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Team LeadCrossbow Infotech Pvt Ltd May 2013 - May 2019Pune Area, India
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Team MentorCrossbow Infotech Pvt Ltd May 2013 - Dec 2014PuneDebt Management- It was a Outbound Process where in we were responsible to call customers and help them resolving their debts related issues. Being a team mentor was responsible to handle the team in the absence of TL and take Supervisory call's (Escalations).
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Team Leader - OperationsDnp It Services 2014 - 2017Wtc, KharadiTeam Leadership Experience, Product Knowledge and Industry Experience, Leadership Skills, Strong Oral and Written Communication Skills, Motivational Skills, Results-Oriented, Employee Training Experience, Interviewing Skills, Sales Skills, Self-Motivation, Strong Relationship Building, Customer Service Skills.
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Senior Customer Service RepresentativeWns - Cbo Aug 2012 - Feb 2013PuneCentral Baggage Office was a Canadian airline process where we were responsible to handle inbound calls and resolve customer queries like missing baggage and things on the flights.
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Senior Customer ExecutiveWipro Bps Jan 2010 - Jul 2012Pune Area, IndiaAtlanta Gas Light it was a utility process, where we were responsible to handle inbound calls and resolve billing related Queries.
Joseph Raphael Education Details
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St Vincents College Of Commerce, PuneBusiness/Commerce, General -
Don Bosco'S PuneSsc
Frequently Asked Questions about Joseph Raphael
What company does Joseph Raphael work for?
Joseph Raphael works for Crossbow Infotech Pvt. Ltd
What is Joseph Raphael's role at the current company?
Joseph Raphael's current role is Team Leader.
What schools did Joseph Raphael attend?
Joseph Raphael attended St Vincents College Of Commerce, Pune, Don Bosco's Pune.
Who are Joseph Raphael's colleagues?
Joseph Raphael's colleagues are Amit Telang, Alex Smith, Shadab Kazi, Saddam Shaikh, Jitesh Ghadge, Vaibhav Ware, Cyrus Francis.
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