Joseph Raphael Email & Phone Number

Dubai, United Arab Emirates

* Liaise with agents to understand the status of shipment and inform the customers* Check with shipping lines/ agents to provide tentative date of arrival shipping schedule to customers* Update customers of unforeseen delays or problems in shipment* Liaise with agents and coordinate with customer for door-to-door delivery of cargo* Make sure if any additional cost on job is updated in the job and the customer* Supervise Inside Sales, Operations staff and make sure the SOP of the department is met* Problem solving related to Inside Sales and Operations.* Attend meetings of department if required and find ways an means to enhance service levels to customers* Client meetings if required

Dubai, United Arab Emirates

* Coordination of Cross Trade FCL, LCL, RORO shipments* Make sure a hassle-free cross trade operation and documentation and escalate the concerns to the next level on time* Sending Prealert of cross trade shipments to respective agents and associates* Prepare switch bill of lading for Cross Trade shipments* Shouldered responsibility of preparing invoices and vouchers

Dubai, United Arab Emirates

Globelink West Star Shipping L.L.C., an ISO 9001: 2015 Certified company and a group company of CWT Globelink Group, is a 30+ years old International Shipping and Logistics company, based in Dubai, that gives small and mid-sized businesses affordable, flexible shipping options to and from Arabian Gulf states and Northern Africa.Main responsibilities:• Negotiate the FCL ocean freight with shipping lines and overseas agents and file the freight contract• Keep a track on enquiries/ quotations and giving a daily report to the Manager• Assist the Sales & operation Team in the process of coordination of cargo movement from enquiry stage till the discharge of shipment at destination• Liaise with shipping lines and overseas agents for the successful execution of the shipments• Supporting the Confidential & non confidential Corporate activities of the organization• Preparing the flyer viz. MARKET INTELLIGENCE which consists of Market updates of shipping industry

United Arab Emirates

Globelink West Star Shipping L.L.C., an ISO 9001: 2015 Certified company and a group company of CWT Globelink Group, is a 30+ years old International Shipping and Logistics company, based in Dubai, that gives small and mid-sized businesses affordable, flexible shipping options to and from Arabian Gulf states and Northern Africa.Main responsibilities:• Acting as Cross Trade in Charge under the supervision of Cross Trade Manager.• FCL freight negotiation with Shipping Lines for Cross Trade shipments and send quotations to the Clientele• Sales Coordination with overseas offices and agents• To update the LCL tariff to the agents on monthly basis.• Coordination for cross trade shipments of containerized vehicles as well as RORO.• Update the Team regarding the custom regulations of ports in various destinations.• Sending Pre-alert of cross trade shipments to the respective agents.• Make sure a hassle-free cross trade operation & documentation within the team and escalate the concerns to the next level on time.• Prepare the SWITCH BILL OF LADING for cross trade shipments.• Checking the documents (bs/l & commercial documents) of cross trade shipments• Shouldered responsibility of preparing freight invoices and vouchers.• Trainer for Cross Trade operations & documentation

Kerala, India

M/s. Nayaab Services is an authorized collection agency of bad debts of various banks mainly based in UAE.Main responsibilities:• Collection of bad debts from an entire district with the help of a team.• Contact the debtors of various banks and make arrangement of repayment of bank loans and Credit Card dues.• Follow up the customers regarding the debts and handle all kinds of customer related issues, making decisions quickly to make customer feel valued, understanding and believing customer requirements, strengthening customer relationship and building loyalty.• Give directions to field executives and guide them.• Handling cash properly.• Reporting to Branch Manager.