Joseph R. Email & Phone Number

Bluefield, Wv, Us

Provide desktop support to multiple agencies by assisting them with issues ranging from troubleshooting network connectivity, VDI login, document recovery from Windows DM, Office 365 related complications, providing corrective measures with RSA tokens, and by performing responsibilities in exchange admin center or active directory. I also, monitor internal server health by receiving ticket alerts and going through the steps to correct the error by remoting into the server or if I cannot resolve the issue, I escalate it to the appropriate team. I use ServiceNow as our ticketing system, Citrix as our VDI, and powershell scripting to push automation actions.Ensure account and resource authorization are completed within a timely manner within active directory and agency application. Used the Jira ticketing system to accomplish day to day operations. Troubleshoot account related issues and elevate higher technical problems through Jira ticketing. Work within a team setting to establish proper plans and procedures to achieve set goals. Perform data entry functions to ensure documentation is properly handled, signed, and saved into proper file destination in database.

Charleston, West Virginia Area

Remote

Assisted customers by helping them connect their IOT devices to their home WIFI networks. I provide guidance over the phone to customers through the process and walking them through the troubleshooting steps to resolve connection related issues. Troubleshooting steps can range from the IOT device, cell phone, and home network. I used salesforce as a ticketing system and google workspaces for documentation.

Logan Wv

Princeton

Des Moines, Iowa

Bluefield, Virginia

Cheyenne, Wyoming