Joseph Shope

Joseph Shope Email and Phone Number

Independent Consultant
Joseph Shope's Location
Queens County, New York, United States, United States
Joseph Shope's Contact Details

Joseph Shope work email

Joseph Shope personal email

n/a

Joseph Shope phone numbers

About Joseph Shope

Joseph Shope is a Independent Consultant.

Joseph Shope's Current Company Details

Independent Consultant
Joseph Shope Work Experience Details
  • Premiere Response
    Consumer Relations
    Premiere Response Feb 2011 - Aug 2013
    Performed quality assurance on letters sent from our departmentDeveloped a report to track repeat callers and as business needs changed expanded the report to include a wide range of performance data to identify areas for improvementSubmitted materials which were approved by the client to be used as standard corporate correspondenceAuthorized to customize standard corporate correspondence to meet individual customers' needsDeveloped systems training materials and led trainings internally and at a client location. These materials have since been adopted for use by three of our company locations.Assist with new hire training on systems operation and products/policy in both one on one and group settings Verify accuracy of customer information previously logged into CRM Software and make any necessary revisions Cross reference customer's previous contacts to identify trendsProven ability to diffuse difficult or escalated callers through active listening, empathy and problem solving skills
    View
  • 80 Concepts, Llc
    Computer Programming Contractor
    80 Concepts, Llc Oct 2008 - Apr 2009
    * Trained and worked on a variety of computer programming projects in a team based, fast paced environment using Python, CSS, HTML, Java Script, and MySQLContract ended

Joseph Shope Skills

Training Presentation Development Data Analysis Performance Reporting Customer Retention High Level Of Confidentiality High Level Of Accuracy Customer Service Customer Satisfaction Quality Assurance Call Centers Html Team Leadership

Joseph Shope Education Details

Frequently Asked Questions about Joseph Shope

What is Joseph Shope's role at the current company?

Joseph Shope's current role is Independent Consultant.

What is Joseph Shope's email address?

Joseph Shope's email address is js****@****nse.com

What is Joseph Shope's direct phone number?

Joseph Shope's direct phone number is +190821*****

What schools did Joseph Shope attend?

Joseph Shope attended University Of South Carolina, Allegany College Of Maryland.

What skills is Joseph Shope known for?

Joseph Shope has skills like Training, Presentation Development, Data Analysis, Performance Reporting, Customer Retention, High Level Of Confidentiality, High Level Of Accuracy, Customer Service, Customer Satisfaction, Quality Assurance, Call Centers, Html.

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